Experience

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  Tim Hortons India

  • Mumbai, Maharashtra, India

  • Lead Quality Assurance

    • Apr 2022 - Present
    • Mumbai, Maharashtra, India

    Ensure compliance with food safety regulations, providing subject matter expertise for statutory requirements.Set food safety, cleanliness, and hygiene standards for restaurants, offering full support.Develop and implement quality auditing systems for manufacturers and suppliers.Facilitate RBI product approval process, ensuring regulatory adherence for vendors and new products.Manage vendors and their facility approvals to meet quality and safety standards.Conduct periodic food and water testing per FSSAI and RBI brand requirements.Provide operational support for day-to-day quality operations in restaurants.Deliver comprehensive FOSTAC-compliant training for food handlers.Collaborate on margin improvement projects, localizing imported food to meet brand specs.Establish a master library of quality-approved products used in restaurants.Coordinate with vendors for timely product approvals, adhering to guidelines.Maintain a comprehensive quality manual for Tim Hortons restaurants.Explore digital audit platforms for efficient operations and verification.Implement vendor and warehouse audit checklist for periodic assessments.Work with vendors to resolve product complaints and enhance performance.Conduct internal audits as per schedule, maintaining restaurant cleanliness.Ensure annual equipment calibration for accuracy and reliability.

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  Rebel Foods (Formerly Faasos)

  • India
  • Internet Marketplace Platforms
  • 700 & Above Employee

  • Associate Vice President Quality

    • Apr 2021 - Apr 2022

    FSMS: Establish Food Safety Management Systems in kitchen operationsCustomer Concerns: Monitor, reduce & maintain Customer Concerns as Food Safety Quality keywords <0.1% of ordersKitchen Expansion: Coordinate with projects team to open new kitchens timely which meets all regulatoryrequirementsProduct Sourcing: Work closely with the procurement team for sourcing of best quality Raw Material (RM) & Packaging Material (PM)Vendor Management: Establish systems to evaluate vendors and assure consistent & standard product qualityInternal Audits: Conduct kitchen audits and warehouse audits to ensure Food Safety & Hygiene for each brandNPD: Coordinate with R&D team to develop new products, establish SOPs for ease of operationsCustomer Experience: Deliver product ratings 4.2 above for power brands, by rationalizing SKU’s, Capacity building, creating robust SOP’sProfitability: Work towards improving the economic shape of operations to drive company profitability by Dec’22Identify levers to reduce Food Costs and overhead costs in PNL and deliver 10% OM in Kolkata in Sep’21Safe Kitchens: Making safest kitchens by implementing monitoring procedures, certification, automation and out of the box thinkingTeam Management: Lead, mentor, empower & expand team to ensure daily monitoring and checks of 300+ kitchens pan IndiaEconomical Business: Collaborate with Out of Home team to make single serve an economical viable missionOut of Home Business: Oversee Franchise operations, Outdoor Catering (ODC) and Food Truck quality operations to ensure delightful and safe experience for customers

  • General Manager Quality Assurance

    • Mar 2018 - Apr 2021

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  West Coast Fine Food India Private Limited

  • Mumbai, Maharashtra, India

  • Manager Quality Control

    • Feb 2017 - Mar 2018
    • Mumbai, Maharashtra, India

    Work closely with the purchase team for finalizing RM/PM specificationsConducting quality checks on the raw materials /packing materials samples obtained from the vendorEstablishing and documenting SOP's specifications for Raw material, packing material & finished goodsChecking artwork as per statutory and regulatory requirementsParticipating in vendor audits and ensure that they are conducted as per parameters and generate auditreports Conducting internal auditsConducting MRM regarding food safety and quality at Distribution centerRepresenting the company during factory audits for BRC, ISO, FSSAIEnsuring renewal of all licenses - BRC, ISO, FSSAIMonitoring and updating quality, food safety programs in conjunction with other departments to meet companyand regulatory objectivesAddressing customer queries by timelyPreparing import documentation for raw material as per FSSAI requirementSubmitting MIS reports (Internal audit, vendor audits artwork amendments, customer complaints)Nominate team members for training in order to enhance the competency/skills

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  Tastel Fine Food - India

  • Mumbai Area, India

  • Assistant Manager QA

    • Mar 2016 - Feb 2017
    • Mumbai Area, India

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  Monginis Foods Pvt. Ltd.

  • India
  • Food and Beverage Services
  • 700 & Above Employee

  • Assistant Manager - Quality Assurance/ ISO Coordinator (National level)

    • Jan 2015 - Mar 2016

  • ISO Co-Ordinator

    • Dec 2012 - Dec 2014

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  TUV India Pvt. Ltd.

  • Mumbai Area, India

  • Food Inspector

    • Aug 2011 - Dec 2012
    • Mumbai Area, India