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Ursula Wonn Loker profile image

Ursula Wonn Loker

Office Manager at Denton Smiles Dentistry
Intro Book
Experienced telecommunications professional with a strong background in call center management and system administration.
  • Claim this Profile
Location
Fort Worth, Texas, United States, US
Skills
  • Acd
  • Call Center
  • System Administration
  • Voip
  • Telecommunications
  • Show all
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Bio

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Ursula Wonn Loker is a seasoned professional with 30+ years of experience in telecommunications, call center management, and system administration. She holds a Registered Dental Assistant degree and has completed various training classes in administration of the Definity G3r and G3i, ACD Groups, Call Vectoring, and Audix. Ursula has worked in various roles, including Call Center Manager, Telecommunications Consultant, Financial Coordinator/Registered Dental Assistant, and Office Manager. She has experience with VoIP, Switches, Customer Service, and Management.

Experience

  • Denton Smiles Dentistry
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Office Manager
      • Feb 2020 - Present

    • PPO Insurance Verification/Front Office
      • Jun 2014 - Feb 2020

  • Affordable Dentures
    • Arlington TX
    • FDA
      • Jun 2013 - May 2014
      • Arlington TX

  • Denton Smiles Dentistry
    • Financial Coordinator / Registered Dental Assistant
      • Apr 2010 - Aug 2012

  • White and Crumpler
    • Legal Assistant
      • 2001 - 2005

      Supported attorneys focusing on family and criminal law, including setting appointments, legal documents, and taking client phone calls. Also served as administrator for the company network and telecom systems.

  • Long Communications
    • Telecommunications Trainer
      • Feb 2001 - May 2001

      Worked with clients to understand new telephone system procedures as well as developing user documentation.

  • Avatar Systems, Ltd. (now Informity Network)
    • Telecommunications Consultant
      • Jan 1996 - Jan 1998

      Worked with client companies to provide switch programming as well as network and training support. Also assisted sales staff with ordering lines through Ameritech.

  • Metropolitan Pier & Exposition Authority (McCormick Place/Navy
    • Call Center Manager
      • Jan 1993 - Jan 1996

      Managed a call center staff (of approximately 10 people) providing information to the public about Navy Pier.

  • Metropolitan Pier and Exposition Authority
    • Assistant Telecommunications Manager
      • 1993 - 1996

      Assisted with switch upgrades, programming, and training as well as managing a staff of trade show telecommunications representatives.

  • MTI Vacations, Inc
    • Technical Administrator
      • Jan 1988 - Jan 1993

      Provided support for the Definity G2 switch and Octel Voicemail. Assisted with upgrading to Definity G3 as well as networking with a second site and managed all telephone billing. Also provided software support to all users for WordPerfect and Lotus 1-2-3.

Education

  • 2010 - 2010
    VIP Dental Assisting School
    Registered Dental Assistant
  • 1975 - 1979
    Glenbard North High School
  • AT&T/Lucent
    Telecom
  • Rosary College
  • Sandra Pakin & Associates
    Technical Writing

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Telecommunications.”

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