Experience

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  Spantronics

  • Rawalpindi, Punjab, Pakistan

  • Associate Director of Operations

    • Jun 2021 - Mar 2024
    • Rawalpindi, Punjab, Pakistan

    Responsible for overseeing and managing the organization's day-to-day operations necessary for business success and growth, setting strategic operational goals and KPIs, Evaluate and monitor the efficiency of business procedures, and managing relationships with external partners and vendors, ...

• 

  Legendesk (Pvt.) Ltd.

  • Karāchi, Sindh, Pakistan

  • Senior Manager

    • Jan 2021 - Mar 2021
    • Karāchi, Sindh, Pakistan

    Worked for logo and design sales unit, Good knowledge on Website selling and other realated services.

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  Axact

  • Pakistan
  • IT Services and IT Consulting
  • 300 - 400 Employee

  • Manager

    • Aug 2008 - 2021

    My key responsibilities were to make sure all the KPIs are followed during the sale process, coordinated with the supporting department in generating potential leads for sales and upsells. I have excellent written and verbal communication skills, self-confident, and have the ability to work independently. Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives.Core objective at Axact are:-Design new business plans and set sales goals/expectations. Recruit, train, develop and supervise team of executives. Assisted Hr in recruitment, conducted sales meetings with fellow Assistant / Associate Managers.- To ensure sales team have the necessary resources to perform properly.-Made sure all the KPI's are followed as per the policies set by the company. - Involved in performance management system by conducting weekly, monthly, quarterly and yearly performance evaluation and feedback exercises. Strategically linked training with on-the-job performance and recognition.- Follow processes, work effectively on a team, and maintain a positive attitude.- Help the brand management team to generate leads through digital advertising channels such as social media, SEM, SEO, and email marketing.- Work with technical & support team and vendors, as needed, to address requirements and technical issues.- Co-ordinate and monitor online sales activity.- investigate lost sales and customer accounts.- Developing sales reports.- Generating new sales revenue and retaining existing customers through up sell.- Monitored the performance of personnel to ensure a productive work environment.- Ensure sales team complies with company policies, procedures and business ethics codes.

  • Assistant Manager (Team Lead)

    • May 2011 - Jan 2015

  • Senior Executive (Team Lead)

    • Dec 2010 - Apr 2011

    Worked as a team lead for a US based online Education projectMy job description and Key responsibilities were:Assisting the international students via email,phone and chatOnline payments Refund managementCharge-back managementCustomer support Training users and helping them out in achieving their targetRetain my own monthly targetWeekly team meetings to motivate the agentsMaintained relationship with QA department for Quality assuranceTrained agents to handle refund and product queriesHandling calls for agents if they stuck up in any queryReporting to the upper management on daily basis for sales and other related issues;To assure that the quality is being maintained by the agentsVerifying the sales taken down by the agentsKeep a track on negative marketing about the client to save the reputation

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  US Mobile

  • Islamabad Pakistan

  • Customer Success Manager

    • May 2016 - Sep 2016
    • Islamabad Pakistan

    Worked for US Mobile (MVNO For T-Mobile) as a customer success manager. It was short tenure with US mobile but it was an excellent opportunity to learn more about telecom industry. Core responsibilities were:- Understand customer needs and offer viable solutions.-Assisted the customers with phon...

• 

  Spantronics

  • Rawalpindi, Pakistan

  • Operations & Training Manager

    • Oct 2015 - May 2016
    • Rawalpindi, Pakistan

    Worked as Training & Ops manager with Span BPO for 7 months, Responsibility at SPAN BPO were to look after:-Training and operation departments were in my domain, For operations I was looking after a team of 100 plus csr, s who were responsible for lead Generaion for US based clients (Solar pa...

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  Touchstone Communications

  • Islamabad

  • Senior Sales Executive

    • 2007 - 2008
    • Islamabad

    Worked as a senior sales executive at touchstone, worked for UK and US campaigns which were:Data verification for clientLead generation MortgagesWorked on B2B and B2C campaigns (US, UK & Australian)

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  Nettech Ltd

  • Islamabad

  • Customer Service Representative

    • May 2006 - Apr 2007
    • Islamabad

    Net Tech Private limited a software house offering BPO services mainly in UK and in other markets during my tenure I have worked for projects below:Customer support for 3G communications (local mobile company) Appointment settingLead generation Data verificationFund raising campaign