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UL

Ulises Ramirez Lara

Customer Service Escalation Representative at Keurig Dr Pepper
Intro Book
Seasoned sales and customer service professional with retail management experience.
  • Claim this Profile
Location
Boston, Massachusetts, United States, US
Languages
  • English -
  • Spanish -
Skills
  • Sales
  • Customer Satisfaction
  • Microsoft Office
  • Customer Service
  • Account Management
  • Show all
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Bio

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Ulises Ramirez-lara is a seasoned sales and customer service professional with a strong background in retail management and customer satisfaction. He has experience in leading teams, managing inventory, and providing excellent customer service. Ulises holds a Bachelor of Science degree in International Business Management from Newbury College.

Experience

  • Keurig Dr Pepper
    • Customer Service Escalation Representative

  • Keurig Dr Pepper Inc.
    • Burlington, Massachusetts, United States
    • Customer Service Escalation Representative
      • Feb 2022 - Present
      • Burlington, Massachusetts, United States

  • YOTEL
    • Seaport, Boston, MA
    • Cabin Crew Attendant
      • Jun 2017 - Jan 2019
      • Seaport, Boston, MA

  • Caring Bees Healthcare
    • Greater Boston Area
    • Administrative Assistant
      • Feb 2016 - Jun 2017
      • Greater Boston Area

  • Amramp
    • South Boston
    • Call Center Specialist
      • Apr 2015 - Oct 2015
      • South Boston

  • ekit
    • Greater Boston Area
    • Assistant Team Leader
      • Apr 2009 - Apr 2014
      • Greater Boston Area

      Lead a staff of up to 15 Team MembersAnswer from 80-90 calls in an 8 hour shiftReply to customers’ questions and concerns via E-mailAssist in troubleshooting handsets, SIM cards and phone cardsExplain the offerings of various phone plans to customersRecharge phone card and mobile phone accounts

  • YMCA of Greater Boston
    • Greater Boston Area
    • Assistant Business Mananager Intern
      • Jan 2012 - May 2012
      • Greater Boston Area

  • BCBG Max Azria
    • Greater Boston Area
    • Sales
      • Oct 2007 - Apr 2009
      • Greater Boston Area

      Develop relationships with current and prospective customersProvide courteous, helpful and knowledge service to the customers throughout the store, including the sales floor, fitting rooms and cash wrapOrganization of floor sets and visuals around the sales floor

  • French Connection
    • Newbury St and Copley Place Boston MA
    • Stock Manager and Assistant Visual
      • Aug 2006 - Nov 2007
      • Newbury St and Copley Place Boston MA

      Keep stock organized for everyone's easeProcess 10-20 boxes of shipment daily Ship customers ordersManage store inventory, visual (window, mannequins) and floor sets

  • TJ Maxx
    • Downtown Boston
    • Sales Associate
      • Dec 2004 - Sep 2006
      • Downtown Boston

  • Blue Cross and Blue Shield of MA Boston
    • Quincy MA ; Landmark Center in Fenway
    • Administrative Assistant Intern
      • Jul 2004 - Sep 2006
      • Quincy MA ; Landmark Center in Fenway

  • New England Aquarium
    • Greater Boston Area
    • Gift Shop Sales Associate
      • Jul 2003 - Sep 2003
      • Greater Boston Area

Education

  • Newbury College
    Bachelor of Science (BS), International Business Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail”

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