Experience

• 

  Bayer Crop Science Maghreb

  • South Africa

  • Logistics Specialist

    • Dec 2022 - Present
    • South Africa

    Role entails logistics admin on SAP and TMS. load plans an arranging all deliveries with various transporters. Good communication skills and working under immense pressure, managing both Crop protection and Seed.

• 

  The Core Group

  • Jet park

  • Order Management Supervisor

    • Nov 2018 - Dec 2022
    • Jet park

• 

  Monsanto

  • Alberton

  • Customer Service Order Management Specialist

    • Sep 2012 - Nov 2018
    • Alberton

    DutiesAccountable to track performance measurements (KPI`s) in order to optimize order fulfillment, Building relationship with Commercial and Sales team and engaging in value added feedback (monthly meetings, supporting via weekly/monthly reports). Quarterly visits from customer to foster centric relationship. Reconciliation, follow-up and clearance of open blocked orders and liaising Commercial teams for solutionsProvide outstanding Customer Service support to our distribution network and ensure resolutions of distributors concernedExecute order management processes and programs to sustain the commercial strategy. Partaking in S&OP process to align Customer Services KPI`s to business forecast and expectation. Facilitate training all Customer operations staff on all process and procedure and work instructions. Assisting Management with the transgression on the Customer Care department. Execution and maintenance of Order Management procedures for the assigned countries. Encompassing & overseeing end to end customer services functions. Liasing with 3rd party stakeholders to streamline service ie transporters local and cross border. Actively working with Logistics & Global Trade compliance to ensure shipments are expedited timely.Provide support to the regional commercial teams to meet the respective Areas business transactional requirements. Resolving invoices, delivery grief, ensure credit notes and debit notes are processed timeously. Process all Returns and Claims transactions, managing delivery window for administrationExecute shipment administration support. Execution and maintenance of Order Management procedures for the assigned countries. Completed In-house training – Inventory / Stock CountCompleted In-house training – Logistics AdminCompleted In-house training in Distribution Centre for the Vegetables division, stand in for DC Manager (Tracy – 064 758 4829)Currently on the EE Committee

• 

  DHL Global Forwarding

  • Johannesburg

  • Draw Clerk Supervisor

    • Oct 2006 - Jul 2011
    • Johannesburg

    Duties Ensuring all SARS/Customs releases are correct, all transport draw clerks, Office and warehouse staff report to me, assistant to the Transport, Office and warehouse staff report to me, assistant to the Transport, Warehouse and Airport Solutions Manager, ensuring all procedures and Processes are adhered to, managing all administrative functions, maintain and wrote all Transport staff job descriptions, maintain all procedures and processes, checking on all warehouse equipment i.e forklifts, liaising with customers and customer services staff, managing cargo/freight from airline to the warehouse, managing all cargo from the warehouse to the client, arranging trucks and transport to the customer as per customers KPI/requirements, dealing with third party transporter to arrange logistical movement of DHL shipments/cargo, dealing with different departments within DHL Global Forwarding on a daily basis, arranging and ordering all stationery and servicing equipment, process all purchase orders and ensure payment by accounts department, arranging transport with a third party for delivery to the customer in a limited time. Personally, handling specific key account reports and ensuring their procedures are adhered to and cargo is delivered according to the KPI, eg. John Deere, Siemens Healthcare and all Refrigerated Cargo and all Life Science shipments Investigating all CCM`s forwarded to the Transport department, training all new staff in transport. Managed the warehouse inventory and logistics.Total staff reported to me: 16 Transport staff & 25 de-group staff

• 

  Equity Aviaiton Cargo Logistics

  • OR Tambo

  • Duty Manager Administration

    • Jul 2005 - Sep 2006
    • OR Tambo

    Duties Manage and Operate all administration equipment and staff. Wrote and completed all process and procedures (SOP/LPM). Maintain and write all airline SLA and Equity Aviation SLA . Monitoring all KPI`s, Sales and marketing the product to various airlines, reports on all tonnage moved and accepted, manage imports, exports and frontdesk, manage float/petty cash. Manage and train all new staff, co-ordinate month-end invoicing, compile monthly reports, deal directly with airlines and freight agents and queries. Control stationery and equipment with regards to customer interaction, manage the warehouse team. Managed Warehouse Inventory and Logistics.Staff reported to me: 2 Export staff & 2 Import staff & 2 Warehouse

• 

  Swissport Cargo Services

  • OR Tambo

  • Administration Supervisor

    • May 1999 - Jun 2005
    • OR Tambo

    Duties Supervising Exports, Imports and Front counter, Optimizing of cargo reservations freight and document handling process. Optimization of flight utilization in order to maximize revenue and tonnage. Ensuring all KPI`s are met. Dailiy monitoring of both airlines imports, exports and front-counter departments ensuring compliance with airlines and SARS procedural and process requirements not excluding Swissport Cargo Services process and procedural requirements interaction and liaison between stakeholders i.e staff, management, airlines and freight agents ensuring compliance with all administrative functions including the distribution of accurate information between all stakeholders. Managing and monitoring all incoming correspondence including letters, faxes and e-mail communication. Warehousing and Inventory.Staff reported to me: 2 Export staff & 6 Import staff & 5 Warehouse staff