Experience

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  eMite Pty Ltd

  • Australia
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Head of Solutions Consulting

    • Feb 2022 - Present

  • Senior Solutions Consultant

    • Sep 2018 - Feb 2022

    Get actionable insight in seconds, not months.By correlating and combining data from multiple business sources into tailored, real-time dashboard reports, eMite helps staff make better decisions, faster. And because it breaks down traditional information silos, eMite gives you a competitive advantage: more transparency, process, and productivity improvements, more rewarding customer engagement, and faster innovation cycles.Established in 2006, eMite is an Australian company founded by brothers who share an extraordinary depth of experience and expertise in Information Technology consulting. Their vision was to develop a solution to help organizations monitor, measure, diagnose and improve performance, despite the deeply entrenched data and cultural silos that often exist.Because of this vision, eMite remains independent from any specific underlying technology. It can onboard data from any process or system, adapt to any organizational model, and visualize the entire business, IT and contact center landscape; yesterday, today, and tomorrow.

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  Xima Software

  • Greater Salt Lake City Area

  • Sales Engineer

    • Jun 2013 - Sep 2018
    • Greater Salt Lake City Area

    Xima Software was formed by a group of former Avaya Business Partner IP Office engineers and tech support personnel. After several years and hundreds of IP Office installations, Xima's founders identified a growing need for inexpensive, accurate, and easy-to-use call reporting and recording software for the platform. They needed a reporting suite that would take minutes to install, not hours. A reporting suite that would show the details of every event that happened on a call instead of just a vague summary. A reporting suite that would report on all users, groups, and trunks without licensing headaches. With those principles in mind, they developed Chronicall.In 2007, Xima spun off from its parent company and began aggressive development on Chronicall. The name Xima was chosen as a modern derivation of the romantic word “cima,” meaning “the top” or “pinnacle.” The name Chronicall represents a strategic merger of accurate and detailed time-keeping with call reporting.