Experience

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  Aspire Software

  • Project Manager

    • Sep 2023 - Present

    • Develop and maintain project plans, schedules and budgets• Coordinate internal and external resources to ensure successful project execution• Effectively communicate project status and updates to stakeholders, including senior management• Identify and manage risks and issues, and implement corrective actions as needed• Collaborate with product managers to define and refine product requirements• Manage customer relations with key clients for several years, fostering lasting partnerships• Keep up to date with emerging technologies and trends in the software industry and incorporate them into projects• Created and now manage the JIRA service desk• Install cloud solutions in Azure using Terraform

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  Uptake

  • United States
  • Software Development
  • 100 - 200 Employee

  • Project Manager

    • Dec 2022 - Sep 2023

    • Develop and maintain project plans, schedules, and budgets• Coordinate internal and external resources to ensure successful project execution• Communicate project status and updates to stakeholders, including senior management• Identify and manage risks and issues, and implement corrective actions as needed• Collaborate with product managers to define and refine product requirements• Keep up to date with emerging technologies and trends in the software industry, and incorporate them into projects as appropriate

  • Customer Success Specialist/Project Manager

    • Apr 2021 - Dec 2022

    • Owned and managed the customer relationship after the Sales and Delivery cycles had been completed• Proactively monitored product utilization to identify usage trends and promote positive engagement• Maintained detailed records of customer activity and interactions within Uptake’s CRM platform• Established a continuous feedback loop between customers and internal teams, enabling the prompt resolution of technical issues• Drove the development of new product features and enhancements

  • Quality Assurance and Support Specialist

    • Feb 2021 - Apr 2021

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  ShookIOT

  • IoT Specialist

    • Jan 2020 - Feb 2021

    • Consulted with clients to help ShookIOT solve their challenges and deliver value• Collaborated with other ShookIOT and client personnel to deliver projects on time and budget• Developed and documented best practices• Installed, configured, and troubleshot ShookIOT and third-party software, both on Microsoft Azure and on-premises• Improved ShookIOT's project execution capabilities• Assisted ShookIOT's Product Development group with improving our products

  • Software Tester

    • Oct 2019 - Jan 2020

    • Created automated testing scripts• Created the standard bug filing process used in the company

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  Bioware

  • Edmonton, Alberta, Canada

  • QA Tester II on Anthem

    • Nov 2017 - Feb 2019
    • Edmonton, Alberta, Canada

    • UI/UX specialist in the Superhero pillar • World and Story pillar member• Tech testing in Frostbite• Coordinated and set up Raspberry Pi latency testing• Organized and led multiplayer testing sessions• Wrote scripts and programs to assist the QA team with various tasks• Created testing tasks daily• Investigated and reproduced bugs• Wrote bug reports using Biometrics and JIRA• Assisted QA team with glitches and communicated issues to game programmers

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  Bioware

  • Edmonton, Canada Area

  • QA Tester on Anthem

    • Oct 2016 - Mar 2017
    • Edmonton, Canada Area

    • Wrote scripts and programs to assist the QA team with various tasks• Created testing tasks daily• Investigated and reproduced bugs• Wrote bug reports using DevTrack, Biometrics and JIRA• Assisted QA team with glitches and communicated issues to game programmers

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  Full Speed Rentals and Marina

  • Sicamous, B.C.

  • Office/Dock Worker

    • Jul 2013 - Aug 2015
    • Sicamous, B.C.

    • Dealt with inputting computerized rental bookings• Provided customer service over the phone and in person• Handled cash/credit/debit transactions• Cleaned and maintained boats• Provided assistance in repair of boats

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  The King's University

  • Edmonton, Canada Area

  • Computer Programming Assistant (Practicum)

    • Sep 2014 - Dec 2014
    • Edmonton, Canada Area

    • Created various physics simulations using JavaScript (particle in an electric and magnetic field)• Incorporated the use of the Occulus Rift and Motion LEAP into the simulations• Converted old physics models that were written in ActionScript into JavaScript

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  The King's University

  • Edmonton, Canada Area

  • Software Developer

    • May 2014 - Jun 2014
    • Edmonton, Canada Area

    • Programmatically created a flow chart using Microsoft Visio and information from the registry that aided in class requirements and optional classes for each field of study• Analyzed data from the registry

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  Abalon Construction

  • Edmonton, Canada Area

  • General Laborer

    • May 2012 - Jun 2012
    • Edmonton, Canada Area

    • Dug 12 ft. deep trenches with a spade• Patched and tarred damaged foundations• Worked on solo jobs digging and cleaning up jobsites

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  Strathcona Minor Hockey Association

  • Strathcona County, Alberta

  • Hockey Alberta Referee

    • Sep 2006 - Apr 2010
    • Strathcona County, Alberta

    • Referee and linesman for minor hockey games from Novice to Bantam AA• Problem-solve and resolve conflicts with coaches, parents and players• Completed records for each game

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  Great West Canadian Talent Company

  • Edmonton, Canada Area

  • Actor

    • Jan 1998 - Jan 2006
    • Edmonton, Canada Area

    • Various movies and television commercials• Worked with other team members on developing the movies and commercials• Worked individually memorizing the scripts and preparing for the scenes