Experience

• 

  Auctor Corporation

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Client Services Manager

    • May 2023 - Present

    Help CSSD/OAG with the Modernization Effort

  • Client Services Manager

    • Oct 2020 - Apr 2023

     Managed modifications and improvements to state’s legacy Child Support Automated System (CCSES) with a current focus on their bank transition project. Served as a Child Support subject matter expert (SME) on state’s effort to modernize their legacy Child Support system to CCSES+.  Gathered requirements to modernize the interfaces with federal agencies, state agencies and Connecticut’s Superior Court.

  • Client Services/Project Manager with Child Support Services Division, Washington DC

    • Dec 2008 - Sep 2020

    • Designed and implemented a low-cost fault tolerant Adobe Acrobat solution to digitize forms and associated workflows both, within Child Support Services Division of the Office of Attorney General and with the Family division of the DC Superior Court. o Exhibit a minimum 50% growth in timely delivery of error-free child support orders and reducing turnaround time from 5 days to 2 days for Wage Withholding and National Medical Support Notices.o Project team was submitted for nomination of the Cafritz Award and the solution was heralded in DC Superior Family Court's report to Congress and in various agency-wide newsletters.o Built a strong case to upgrade technology solution by highlighting current limitations and worked closely with Adobe to create a prototype of the existing solution in Adobe AEM Forms, an enterprise-wide solution for digital forms delivery.o Selected as one of the first solutions to be rolled out as part of the CSSD-wide modernization project of the legacy DC Child Support Enforcement System (DCCSES). • Manage a $3.5m on-site maintenance and enhancement contract of the state-wide DC Child Support Enforcement System (DCCSES)o Implemented user-requested changes in both, Waterfall and Agile DevOps framework using Jira while policing all system changes to ensure they were compliant with the Federal Certification Guide o Work closely with senior management in preparing monthly strategic Insight Dashboards to monitor and meet DC's OCSE 157 Performance Measures and DC Mayoral goals.o Prepare reports after doing a thorough enterprise review of all forms or management of forms to identify inconsistencies and gaps, coming up with a plan to address shortcomings• Build a business analytics tool to stratify agency's intake caseload data allowing intake managers and line case workers to better monitor, prioritize, and work their assigned caseloads leading to an improvement in agency's court order ratio goals.

• 

  VitalSpring Technologies

  • Director, Financial Solutions

    • Apr 2008 - Sep 2008

    • Spearhead CFO's effort to market, up-sell, and implement VitalSpring Integrity, a groundbreaking solution to help self-insured employers assess their healthcare supply chain compliancy with the Sarbanes-Oxley Act.• Oversaw in-depth audits of internal controls for clients, within their organization and external medical and enrollment vendors including improvement in data communication between their HRIS system, their TPA, and the medical carrier.• Led recovery from .25% to .5% of yearly medical spends for self-insured employers, analyzed complied data and performance metrics, and cumulated data in audit reports to senior management.• Chaired the Financial Solutions Committee responsible for integrating customer feedback into product or support services improvements.

  • Account Manager

    • Sep 2006 - Mar 2008

    • Controlled a portfolio of 6 marquee accounts with total contract value in excess of $3.7M and ensured maximum ROI by helping customers effectively utilize products and services such as Claims, Plan Design, Population Health Management, Migration, and Predictive Modeling analytics.• Transformed Quarterly Insights into a high visibility deliverable by offering clients a customized report with in-depth analysis and stratification of their healthcare spend, utilization, and risk, capped with strategic recommendations.• Boosted revenue stream by up-selling Tier II and Tier III services/packages for additional annual revenue of $16K.

• 

  SpecPro, Inc.

  • System Analyst

    • Mar 2005 - Sep 2005

    Worked at Office of Acquisition (FA), Drug Enforcement Agency (DEA):• Provided best practice guidance on technical Statement Of Work (SOW) preparation and management of system projects such as TRU-PCS data migration and Relo Track (RTS) upgrades. • Evaluated technical documentation from outside vendors for accuracy and completeness. • Managed the system administrator role for PRISM, a Procurement and Acquisition tool and utilize it to create new ad-hoc management reports. Represent DEA at PRISM User Group meetings

• 

  Willis Towers Watson

  • Systems Consultant and Project Manager

    • Jul 1995 - Sep 2002

    • Oversaw implementation of complex on-line/IVR benefits enrollment projects for Fortune 500 clients such as AOL and MCI. Consistently surpassed yearly Business Sales and Revenue target goals ($125,000). For fiscal year 2002, generated revenues of $150,000• Controlled ASP vendor selection on behalf of a major client for a multi-year benefits enrollment administration project resulting in a $1.1m contract to the finalist • Reversed a major client's discontented relationship with Watson Wyatt by providing exemplary project management• Collaborated extensively with the Communication Practice in defining Enrollment materials content and co-ordination of client training set-ups• Generated additional revenue stream by introducing vendor management services to the client base

• 

  American Management Systems (now CGI Group)

  • Programmer Analyst

    • 1988 - 1995

    • Worked on development and implementation of a COBOL-based Child Support System for Maine and Santa Barbara County. Focused on the Disbursement and Locate system components Optimized COBOL/VSAM data for the Department of Veterans Administration's FFS application. Responsibilities included DASD analysis and Performance Tuning. Created plans for Disaster recovery. Shared knowledge on VSAM fundamentals through internal lunch briefings.