Experience

• 

  Yapı Kredi

  • Türkiye
  • Banking
  • 700 & Above Employee

  • Vice President / Payment System Operations

    • Jan 2016 - Present

    - Succeeded in the planning and tracking processes of annual budgets of Plastic Card, Embossing, POS maintenance Services and Field Operation and Cargo Courier Services with Zero Based Budget perspective. As the Cost Category Owner (CCO), engaged in the discovery phases of potential efficiency opportunities for the budgets of collaborated departments.- Conducted the high level negotiations of cost effective contracts with 20 + suppliers that prevent the supply chain risks and issues.- Achieved the steady improvement of operational processes as well as increasing efficiency in addition to reduced operational risks.- Executed the meticulous performance on all financial and operational transactions related to credit cards and merchants in accordance with the banking instructions and the legal regulations.- Collaborated with IT, product management and security management to ensure compliance with VISA, MasterCard, BKM regulations.- Accomplished the significant efficiency increase up to 50% on chargeback processes by implementing the Robotic Process Automation and diverting the customers to use mobile banking and call center applications.- Encouraged the teams dealing with the complaints and demands of more than 15 million credit card customers and more than 300 thousand merchants to providing a seamless services and motivated for streamlined customer experience.- Provided the continuously improved and boosted service levels for the customers by monitoring the business KPIs and restructuring the operational models in line with the strategic goals.- Increased company growth through collaboration with sales and marketing departments.

  • Vice President / IT Service Deployment & Management

    • Sep 2010 - Jan 2016

    - Constructed a dynamic Service Transition and Service Operation Processes considering ITIL 4 practices within a process ownership and accountability roles.- Identified, refined and published the committed KPIs for both business and IT services availability to spread the business continuity concept throughout the organization.- Guided the designing, modelling and implementation stages of IDLC (Infrastructure Development Lifecycle) Methodology by inspiring from the experiences on SDLC background.- Coordinated the overseeing and evaluating the IT Supplier Agreements in terms of the service level performance for the benefit maximization.- Managed the modelling and detail oriented configuring Business and IT Services on UCMDB with collaborated in the system administrators.- Performed auditing and analyzing Configuration Management Process in terms of maturation of CMDB.- Deployed the inventory management systems, integrated the enriched processes for IT and Non IT Assets.- Overhauled and restructured the end user support service level for the business processes and IT applications to supply more streamlined user experience.

  • Portfolio Project Manager

    • Jun 2009 - Sep 2010

    - Experienced in the management of Treasury, Private Banking, Asset Management, Foreign Subsidiaries, Corporate Communication Unit project portfolio based on PMI standards.- Coordinated an accurate reporting on project status throughout its life cycle to various project teams, stakeholders and sponsors covering budget estimation, scheduling and resource planning as part of the IT division's policies- Led the streamlining project management methodologies and the enhancing communication in between IT divisions and business units to increase efficiency.- Categorized the business requests according to the required budgets and efforts, determined the priorities of the middle size projects and small requests in line with the business strategies.

  • Unit Manager / Treasury & Risk Management System Development

    • Mar 1997 - Jun 2009

    - Involved in the various IT projects related with Treasury, Private Banking Departments and Investment & Portfolio Management Companies throughout performing the gathering user requirements, planning, analysis, functional design, test and implementation phases. - Acted in a project leader and a coordinator at advanced critical system integration, data migration and transformation initiatives including the merger of Yapi Kredi and Koçbank.

• 

  HAK Menkul Değerler A.Ş.

  • Istanbul, Turkey

  • Dealer & Strategist, Research Department

    • Jan 1995 - Feb 1997
    • Istanbul, Turkey

    - Performed the stock dealing at İstanbul Stock Exchange on behalf of the company.- Conducted the preparing and publishing the insightful market analysis reports and the strategy bulletins on daily, weekly and monthly basis.- Contributed the operating and managing an investment fund.