Experience

• 

  Atlas Mara Zambia

  • Zambia
  • Banking
  • 300 - 400 Employee

  • Head of Cards - Operations

    • Jan 2023 - Present

  • Manager - Service Improvement & Technology

    • Feb 2022 - Feb 2023

    Notable Contributions:− System Administrator and Curator for the Bank’s Automated Reconciliation tool (FIS - Intellimatch), managing over one hundred and sixty (160) recons.− Banking Operations’ designated Project Support for operational readiness, having already supported numerous projects.− System/operational problem-solving collaborator.− Beta testing collaborator for Banking Operations.− E-Channel operations’ support for clearing and settlement.− Core Banking System front-end implementation support for products and system maintenance, with outside of one hundred and fifty (150) configurations at current.

  • Team Lead - Card Operations

    • Jun 2019 - Jan 2022

    Notable Contributions:− Give direction and drive the resolution of all card related problems.− Query management and oversight on day to day operations in the department.− Risk and fraud management/prevention through tools like Visa Risk Manager.− Management Information reporting.− Process improvement and providing solutions to emerging challenges in the department, setting up numerous frameworks around processing and reconciliation.

  • Card Risk & Management Information Analyst

    • May 2017 - Jun 2019

    Notable Contributions:− Identified numerous card-related risks; designed and provided guidance on prevention and mitigation.− To support the strategic direction of the unit, I critically analyzed data and created a number of dashboards for Management Information/Reporting.− Assisted on many successful projects and secondments as department delegated project support.− Provided core banking support to other banking units, through system product change; creating and making a plethora of products/maintenances. [Outside departmental function]

• 

  Finance Bank(Z) Plc

  • Zambia
  • Banking
  • 100 - 200 Employee

  • Branch Operations Supervisor

    • Jun 2016 - May 2017

    Notable Contributions:− Assessing customer needs, providing information regarding available products, services, or solutions to meet those needs.− Branch designated telegraph transfer (SWIFT) processor – performing more than fifty (50) remittances daily.− Ensure compliance and completeness of transfer forms by customers for both intra and interbank transfers.− Processing of bulk transfer requests.− Customer onboarding

  • Branch Operations Clerk

    • Nov 2014 - Jun 2016

    Notable Contributions:− Customer onboarding and bank product sales consultant.− Providing solutions to customers’ varied banking challenges.− Providing operational support to the branch's many departments.− Account management; ensuring KYC adherence, indexing and overall compliance of over three thousand (3,000) records/accounts.