Experience

• 

  Raiffeisenbank Bulgaria

  • Bulgaria
  • Banking
  • 700 & Above Employee

  • Consumer Loan Officer

    • Feb 2015 - May 2016

    - Recommended loan approvals and denials based on customer loan application reviews- Maintained current loan and pricing information on the online banking website- Originated, reviewed, processed, closed and administered customer loan proposals - Compiled database of loan applicants credit histories, corporate financial statements and other financial information- Developed and maintained relationships with local real estate agents- Submitted loan applications to the underwriter for verification and recommendations- Developed prospects for new loans by conducting cold calls every week- Reviewed and edited loan agreements to ensure accuracy- Maintained strict confidentiality of bank records and client information- Maintained friendly and professional customer interactions

  • Senior Specialist

    • Mar 2010 - Jan 2015

    - Greeted customers and ascertained customers' needs- Prepared customers' applications and customers' contracts- Helped customers with questions, problems and complaints in person and via telephone- Developed positive customer relationships through friendly greetings and excellent service

  • Customer Service Specialist

    • Aug 2007 - Feb 2010

    - Customer service- Performing cash and cashless operations- Offering and sale of bank's products and services- Processing payments, direct debits, currency exchange, checks- Working with precious metals and investment funds