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Tsuyoshi Yamamoto profile image

Tsuyoshi Yamamoto

Senior Director of Operations at Teleperformance
Intro Book
Tsuyoshi Yamamoto, a seasoned operations leader with expertise in call centers, customer experience, and team management, holds a Bachelor's degree in Linguistics from Kyoto University of Foreign Studies, and has over a decade of experience in various international roles.
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Location
Nagoya, Aichi, Japan, JP
Languages
  • Japanese Native or bilingual proficiency
  • English Professional working proficiency
  • Spanish Limited working proficiency
  • French Elementary proficiency
Skills
  • Call Centers
  • Customer Satisfaction
  • Customer Experience
  • Team Leadership
  • Team Management
  • Show all
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Bio

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Tsuyoshi Yamamoto is a seasoned executive with a proven track record of driving business growth and operational excellence. As Senior Director of Operations at Teleperformance, he spearheaded global client management, business strategy, and process optimization, resulting in significant improvements in efficiency and customer satisfaction. Yamamoto's expertise spans multiple industries, including telecommunications, hospitality, and food delivery, where he held leadership roles at Transcosmos Inc., Foodpanda, and Agoda. His expertise in team leadership, process improvement, and strategic planning has been refined through his tenure as Regional Manager at SYKES Costa Rica and President of the Japanese Association Costa Rica. Yamamoto holds a Bachelor's degree in Linguistics from Kyoto University of Foreign Studies and is proficient in Japanese, English, Spanish, and French.

Experience

  • Teleperformance
    • Japan
    • Senior Director of Operations
      • Apr 2023 - Present
      • Japan

      -Global client management-Business strategy -Process optimization-Process standardization

  • トランスコスモス株式会社（transcosmos inc.）
    • 日本 愛知県 名古屋
    • Executive Business Architect
      • Oct 2021 - Apr 2023
      • 日本 愛知県 名古屋

      - Global client management - Business strategy

  • foodpanda
    • 日本 愛知県 名古屋
    • City Manager
      • Jan 2021 - Jul 2021
      • 日本 愛知県 名古屋

      Head of Nagoya office - Staff management - Office management - Sales strategy - Area expansion - Operation and KPI management - Hiring

  • Agoda
    • Japan
    • Site Lead, Head of Japanese CS Operation
      • Nov 2018 - Dec 2020
      • Japan

      • Oversee daily operations (Service level / NPS & CSAT, Shrinkage)• Ensuring adequate coverage with workforce team• Ensuring staff hiring to support future demand with recruitment team• Coordinate training and professional development activities for employees• Conduct staff meetings and upski...

  • Japanese Association Costa Rica
    • President
      • Dec 2017 - Oct 2018

    • Vice President
      • Jan 2015 - Dec 2017

  • SYKES Costa Rica
    • Costa Rica
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Regional Manager, LATAM Operations, Data Analytics
      • Feb 2015 - Oct 2018

      Implement standardized analysis method & tools to LATAM region. Simplify and automate existing process, implement best practices across the region.

    • Business Analyst at Sykes Costa Rica
      • Apr 2012 - Jan 2015

    • Team manager
      • Jun 2008 - Mar 2012

  • Kohyo Co Lmtd Japan
    • Sales
      • Apr 2003 - Apr 2005

Education

  • 1998 - 2003
    京都外語大学 / Kyoto University of Foreign Studies

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