Experience

• 

  Zoona

  • Zambia
  • Financial Services
  • 100 - 200 Employee

  • Payments Processing Team Leader

    • Jun 2016 - Present

    The Payment Processing Team lead is responsible for the following: • Setting targets for both individuals and team• Ensuring team is meeting the team’s SLA• Bank reconciliation• Regular team performance management to ensure that the team is up skilled• Provide relevant training • Coaching the team• Quarterly performance review

  • payment processing/admin

    • Oct 2014 - Present

    • Prepare and process electronic transfers and payments• Reconcile accounts payable transactions• Research and resolve any discrepancies• Proactively raise any matters that may delay processing of payments which may negatively affect a customer’s ability to trade, finding a solution to resolve and communicating the same in order to manage client’s expectation• Ensuring all queries or payment requests are resolved within the SLA.• Actively seek ways to improve the overall payment processing life cycle to positively impact on the client’s experience.• Doing the daily system reconciliations• Sales pull calculation

  • Payment processing manager

    • Dec 2017 - May 2021

     Identify inefficiencies in the current processes and work on improvements alongside the Payment Processing Auditor/Analyst Understanding all the processes involved to process payments and deposits as well as any Customer Care queries logged Provide relevant training to new recruits so that they are capable and efficient Ensuring that the team are meeting the team SLAs Monitoring the Team Task Board and assigning to relevant available team member Setting up objectives for the team Provide supporting documentation for audits Produce Monthly reports Actively seek ways to improve the overall payment processing life cycle to positively impact on the client’s experience

• 

  Tilt Africa

  • Cape Town, Western Cape, South Africa

  • Payments Manager

    • Oct 2019 - May 2020
    • Cape Town, Western Cape, South Africa

• 

  Zoona

  • Callcenter Agent

    • Mar 2014 - Oct 2014

     Handle customer inquiries and complaints telephonic-ally, on social media and by email Provide customers with product and service information Follow up customers calls where necessary Document all call information according to standard operating procedures

• 

  tops@tableview spar

  • Cape Town Area, South Africa

  • Cashier/Supervisor/Team leader

    • Feb 2008 - Mar 2014
    • Cape Town Area, South Africa

    • Ordering stock for the shop• Doing price checks• Ensuring stock level is fine• Negotiating with different suppliers• Customer service• Liaising with Suppliers

• 

  Chilenge Health Clinic Zambia

  • lusaka zambia

  • Counsellor/supervisor

    • Jan 2007 - Dec 2007
    • lusaka zambia

    • Give knowledge on nutrition and HIV/AIDS• Medical remedies on HIV/AIDS• Testing people for HIV/AIDS• Filling Accounting and handling patients• Seeing to it that all management’s things are in place.