Experience

• 

  Transmodal Corporation

  • Import Specialist-Account Representative

• 

  TRANSMODAL CORPORATION

  • Chicago, Illinois, United States

  • Import Specialist-Account Representative

    • Dec 2023 - Present
    • Chicago, Illinois, United States

• 

  GEODIS

  • Seattle, Washington, United States

  • Account Representative-Import Specialist

    • Jan 2014 - Dec 2023
    • Seattle, Washington, United States

    Process Customs Import Clearances/Entries for existing clients: Atlas Coffee Importers LLC, JC Coffee Importers LLC, Intertex World Resources INC, FLSMIDTH LTD, HK Industries, New Upbeat Audio, CMI Orchards, JC Marketing, Barrington Tea, Insect Shield, Limoneira Company, Semilla Coffee, Specific Speed/Keystone Pumps Ltd, Gurglepot, Chuckanut Brewery, CAC Industrial, and Hydralyte. Also assisted processing Customs clearances/entries for ISP Technologies, Dovex Export Company, CHF Industries, Quimetal/Glennon, Stemilt, Wescott, Ikea, and Foxglove. Processed Customs Import Entries for former clients: Starbucks, Eco-Products, LCL Beauty, Botanical Splash, Armenian Coffee, Big Sky Company, and Press-Seal Corporation.

• 

  Honda of Burien

  • Burien, Washington

  • Service Consultant

    • Dec 2012 - Oct 2013
    • Burien, Washington

    Gross between $40,000-$50,000 dollars per month in labor sales. Supervise a four-technician team, including dispatching of repair work orders. Provided excellent customer service and performed active deliveries/explanation of repairs.

• 

  Auburn Valley Motor Group

  • Auburn, Washington

  • Assistant Service Manager/Service Consultant

    • May 2008 - Nov 2012
    • Auburn, Washington

    Efficiently performed all administrative duties of Service Manager when absent. Executed monthly service employee performance evaluations. Processed warranty claims in absence of Warranty Administrator. Gross between $20,000-$30,000 dollars per month in labor sales. Supervise a four-technician team, including dispatching of repair work orders. Performed payroll duties ensuring service employees are paid in a timely manner.

• 

  Chevrolet Cadillac Hummer of Bellevue

  • Bellevue, Washington, United States

  • Customer Service Advisor

    • Nov 2006 - May 2008
    • Bellevue, Washington, United States

    Efficiently performed all administrative duties of Service Manager when absent. Executed monthly service employee performance evaluations. Processed warranty claims in absence of Warranty Administrator. Gross between $20,000-$30,000 dollars per month in labor sales. Supervise a four-technician team, including dispatching of repair work orders. Performed payroll duties ensuring service employees are paid in a timely manner.

• 

  Allied Traffic Safety Associates

  • Lakewood, Washington

  • Manager

    • Nov 2001 - Nov 2006
    • Lakewood, Washington

    Answered customer’s inquiries in a timely and professional manner. Conducted monthly audits at six school locations in compliance with state by-laws. Responsible for teenager and adult traffic safety curriculum ensuring safe driving practices. Trained and supervised over 20 personnel ensuring professionalism and safety protocols

• 

  Amazon

  • Seattle, Washington

  • Customer Service Representative

    • Oct 2000 - Nov 2001
    • Seattle, Washington

    Worked in a call center answering customer inquiries.Troubleshooted and solved difficult/escalated customer problems with supervisors.

• 

  Pierce College

  • Lakewood, Washington

  • Student Leader

    • Jun 1998 - May 2000
    • Lakewood, Washington

    Student Leader as Senator, Vice-President, and Outdoor/Recreation Coordinator.

• 

  United States Army

  • Fort Lewis, Washington

  • Administrative Assistant

    • Aug 1990 - May 1995
    • Fort Lewis, Washington