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Troy Baker is a seasoned business professional with 20+ years of experience in leadership, management, and entrepreneurship. He has held various roles, including President/COO, Reinsurance Specialist, and Independent Agent, and has established and managed multiple businesses. Baker has a strong background in finance, marketing, and operations, and has achieved significant success in sales and profit growth. He is a proud owner and partner of Ed Hammer, Inc., and has a strong track record of driving customer satisfaction and operational excellence.

Experience

    • United States
    • Motor Vehicle Manufacturing
    • 300 - 400 Employee
    • Reinsurance Specialist
      • Mar 2024 - Present

    • Reinsurance Specialist
      • Mar 2024 - Present

  • Hammer Chevrolet
    • Sheridan, Wyoming, United States
    • Partner
      • Nov 2012 - Apr 2024
      • Sheridan, Wyoming, United States

      I am the proud owner and partner of Ed Hammer, Inc. My responsibilities include leading and overseeing initiatives, business planning, sales and marketing, customer experiences, comprehensive budgeting, forecasting, and planning. I established the finance and insurance (F&I) department from the ground up and ensured competitive positioning.Currently, I manage a team of 47 employees, mentor, train, foster accountability, and instill customer and operational excellence.My most relevant achievements include:✧ Curating millions in body shop profits by adding 3,750 square feet to the main shop, hiring two technicians, and securing a new paint vendor.✧ Increasing F&I sales 898% and profits 448% by hiring an F&I Manager, partnering with a secondary insurance company, and building the department from the ground up.✧ Boosting tire sales by purchasing a state-of-the-art alignment and tire balancer rack, enrolling in the GM price guarantee program, executing sales training, and hiring two top-notch technicians.✧ Achieving 44% F&I profit per vehicle by industrializing customer experience training and leading the finance department.

    • Independent Agent
      • Nov 2010 - Sep 2012
      • Gillette Wyoming

      As an independent agent, devised customer-specific insurance programs, identified risks, formulated industry-compliant policies, and ensured and governed requirements. I collaborated with customers regarding financial plans by offering life insurance and equities combinations.

    • President/COO
      • Jun 1990 - Sep 2010
      • Sheridan Wyoming

      After being recognized for achieving exponential growth, formulating innovative restaurant franchise turnaround strategies, and industrializing a reorganization infrastructure, I was promoted to president and COO. In this role, I developed strategic planning, operational approaches, process improvements, budgets, forecasting, and P&L focused on reducing negative profits. While leading a team of 900 employees, I purchased and sold commercial real estate and negotiated franchise agreements with Perkins Restaurants, Intercontinental Hotels, and Martinizing Dry Cleaning. Some achievements include amplifying multi-millions in sales, bolstering revenues and net profits, and securing millions in profit from selling and buying assets.

Education

  • 1986 - 1990
    The University of Sioux Falls
    Bachelor of Business Administration (BBA), Business Administration and Management, General
  • 1982 - 1985
    Sheridan High School
    High School Diploma

Suggested Services

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Industry Focus. “Motor Vehicle Manufacturing”

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