Experience

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  Clean Harbors

  • Norwell, Massachusetts, United States

  • Customer Service Representative

    • Oct 2020 - Present
    • Norwell, Massachusetts, United States

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  Earth Shoes

  • Waltham, Massachusetts, United States

  • Customer Service Representative

    • Oct 2017 - Present
    • Waltham, Massachusetts, United States

    > Processed and coordinated sales orders and return requests received via phone, EDI, fax and email>Primary contact for sales team with responsibility to communicate changes to orders, product status or any relevant material>Responded to customer inquires via phone, chat or email>Monitored open orders and worked with warehouse to ensure orders were processed in a timely manner>Worked closely with account receivable, sales and merchandising for problem resolution and communication>Worked directly with retailers for order processing and fulfillment >Monitored open orders for any delays or product issues

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  Ted Baker

  • Boston Ma

  • Assistant Manager

    • Dec 2014 - Oct 2017
    • Boston Ma

    > Assisted in recruitment of store staff > Assessed stores profit and loss statement > Analyzed stores KPI reports> Assisted in planning in preparing work schedules and payroll> Resolved customer issues and concerns in a timely and efficient manner> Assessed store product and speaks directly with merchandise team to allocate proper product

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  David Yurman

  • Wrentham, Ma

  • Inventory Operations Manager

    • Feb 2013 - Dec 2014
    • Wrentham, Ma

    > Assisted store manager with inventory control> Controlled store’s jewelry repair business > Communicated any deficiencies in inventory, supplies and material> Processed daily transfers, receiving and shipping of all store merchandise> Conducted cycle counts and inventory controls> Assisted on the sales floor when necessary in order to satisfy clients' needs

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  Ed Hardy

  • Co- Manager

    • Oct 2011 - Feb 2013

    > Managed associates, management, stock and visual merchandising staff> Forecasted staffing needs> Managed the stores customer base and clientele> Ensured staff is compliant with polices and procedures through audits and training> Tracked results of store's plan, UPT, ADS, and MOD on a daily and weekly basis

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  Solstice Marketing Concepts

  • Key holding Associate

    • Jan 2010 - Oct 2011

    > Conducted various register transactions such as returns, exchanges and purchases> Assisted in creating in-store marketing events for V.I.P. clientele> Analyzed associate and retail KP> > Implemented opening and closing procedures > Ordered all marketing materials to assemble in store on a timely basis

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  ARAMARK DINING SERVICES

  • Greeter/ cashier

    • Feb 2005 - Sep 2010

    >Completed assigned tasks on various stations throughout the dining hall