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Tri Astuti

Handover Management - AVP at Sinar Mas Land

Intro Book

Seasoned customer service expert delivering exceptional service and high customer satisfaction.

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Location

Kota Tangerang Selatan, Banten, Indonesia, ID

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$120.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Tri Astuti has 20+ years of experience in customer-facing roles, which is a significant amount of time. She has worked in various industries, including finance and real estate. Her leadership experience as a Section Head and Dept Head at Sinar Mas Land and Service Quality Centre Indonesia indicates that she has strong organizational skills. Her education from Atma Jaya Catholic University of Indonesia adds prestige. Skills like customer service, handover management, and service quality are in demand. Considering her experience, education, and location (Indonesia), I would estimate her hourly rate to be around $120. This is lower than the average rate for customer service professionals in the US, but higher than the average rate for entry-level customer service representatives. It’s also lower than the rate for experienced customer service managers, but Tri Astuti’s role seems to be more focused on customer service than management.

Bio

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Topline AI

Tri Astuti is a seasoned professional with 20+ years of experience in customer service, handover management, and service quality. She has held leadership positions at Sinar Mas Land, Service Quality Centre Indonesia, and PermataBank, and has a Master of Business Administration degree from Atma Jaya Catholic University of Indonesia.

Credentials

Excel Formulas and Functions Quick Tips

LinkedIn

Apr, 2022
- Apr, 2026

Experience

Sinar Mas Land

Indonesia

Real Estate

700 & Above Employee
- Handover Management - AVP
  
  Jun 2023 - Present
- Contact Channel - Dept Head
  
  Oct 2021 - Jun 2023
  
  Handling customer inquiries, requests and complaints, manage handover process, setting strategies for effecting customer handling management
- Handover Management - Section Head
  
  Jan 2018 - Oct 2021
  
  Manage the handover end to end process to have an effective handover process and deliver the best service to customer during handover
- Customer Service Desk - Section Head
  
  Mar 2014 - Jan 2018
  
  Deliver an effective and excellent service to customer to reach a high customer satisfaction level
Service Quality Centre Indonesia / SQC Indonesia
- Jakarta, Indonesia
- Senior Consultant
  - Jan 2008 - Feb 2014
  - Jakarta, Indonesia
  Giving the best solution in service quality to clients
PermataBank
- Jakarta, Indonesia
- Head Of Service Operations
  - Oct 1997 - Dec 2007
  - Jakarta, Indonesia
  Handling national service and operation to comply with the operational & service procedures

Education

2000 - 2001

Atma Jaya Catholic University of Indonesia
Master of Business Administration - MBA, Finance, General

2000 - 2001
1993 - 1997

STEKPI School of Economics, Finance and Banking
Bachelor's degree, Finance, General

1993 - 1997

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Real Estate”

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Tri Astuti

Refer a Friend to Get
100 Credits For FREE

$120.0

Hourly Rate