Experience

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  Casco Bay Food & Beverage

  • Assistant Manager

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  Compass Group/Canteen Cafeteria

  • Wilson, NC

  • Assistant Manager

    • Feb 2014 - Present
    • Wilson, NC

    Train, manage, and develop hourly associates.Assist with catering events.Assist manager with office dutiesPayroll

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  Canteen Cafeteria

  • Manager

    • Feb 2014 - Present

  • Assistant Manager

    • Feb 2014 - Present

    Train, manage, and develop hourly associates.Assist with catering events.Assist manager with office dutiesPayroll

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  Hospitality Management Experience

  • Wilson, NC

  • Summary

    • 2010 - Present
    • Wilson, NC

    - Past employment at Compass Group, Country Inn & Suites, Pizza Inn, The Creamery and Carolina Cheese Company in roles ranging from Management to front of house customer service. - Management duties included employee scheduling, supervising food preparation and service operations.- Front of house duties included greeting customer, processing payments and orders, restaurant maintenance and auditing guest ledger with 100% accuracy.- Career successes include successfully resolving guest complaints and provided customer service to 70+ guests nightly and the completion of a summer management internship.

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  The Creamery

  • Wilson, NC

  • Assistant Manager

    • 2013 - 2014
    • Wilson, NC

    Train, manage, and develop hourly associates Run the staff when the manager is not on duty Ensuring customer satisfaction through training employees properly and adhering to company policy.

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  Carolina Cheese Company

  • Wilson, NC

  • Customer Service

    • 2012 - 2013
    • Wilson, NC

    - Received and processed customers payments.- Greeted customers in a polite and professional manner.- Processed and packaged food orders.- Responsible for cleaning work areas and customer dining room.

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  Pizza Inn

  • Wilson, NC

  • Summer Management Internship

    • May 2011 - Jul 2011
    • Wilson, NC

    - Completed and posted the shift work assignment.- Supervised food preparation and service operations while on duty.- Prepared, cooked and packaged food.- Checked food preparation and dining area for cleanliness.

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  Country Inn & Suites

  • Wilson, NC

  • Night Auditor

    • 2010 - 2011
    • Wilson, NC

    - Audited guest ledger with 100% accuracy.- Helped maintain continental breakfast.- Successfully resolved guest complaints.- Provided customer service to 70+ guests nightly.

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  Bass Appliance

  • Wilson, NC

  • Store Manager

    • 2003 - 2006
    • Wilson, NC

    - Managed over 200 accounts receivable and payable.- Handled over $100,000 per month in purchasing.- Managed sales floor, customer service and repair dispatch.- Generated weekly schedule and payroll for six full-time employees.

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  Valli's Record & Tape Center

  • Wilson NC

  • Owner & General Manager

    • 1983 - 2001
    • Wilson NC

    - Increased gross sales 10% and profit margins 15% during 9 years of ownership.- Implemented computerized inventory and point-of-sale system to reduce inventory redundancy and track sales data for purchasing.- Lowered operating costs and increased productivity by prioritizing employee satisfaction and retention.- Oversaw all areas of operation including training, sales, maintenance, purchasing, payroll, accounts receivable, accounts payable and customer service.- Maintained a positive and productive environment for the employees with open communication.