Experience

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  The International Fusion Corporation

  • Australia
  • Marketing Services
  • 300 - 400 Employee

  • Field Service Manager

    • Mar 2023 - Present

    Hybrid roles:• Operation (Fusion Asia Vietnam Co.,Ltd)• Sourcing Manager ( Metal/timber fabrication, Packaging, Printing, Plastic injection mold, Acrylic fabrication, reusabale shopping bag, paper shopping bag, Point of sale POS...etc)• Project manager (Proposal, Quote, Sample development, Mass production, Logistic, Installation...)

  • Account Manager - APAC region

    • Jul 2019 - Present

    One solution, one source, one team to manage all your retail marketing needsIncharge APAC region.• Act as the account manager of assigned key account, responsible for end-to end project activities from inquires, development to delivery.• Support to regional account director grow key account in Vietnam andpotentially regionally (APAC region)• Act as the company’s key representative in Vietnam in terms of administration and operations.• Communicate with clients and perform a variety of additional activities to facilitate excellent customer relationships.• Work with minimal supervision, respond with customer complaints and act with sense of urgency, to work well under pressure and meet deadlines;• Maintain WIP, project status, update and red flags timely and accurately.• Identify and develop new suppliers to support the company’s sustainable growth• Strive to optimize cost, improve quality and enhance innovation through supplier management program, strategic sourcing initiatives, risk management approach• Enforce the quality management system with continuous improvement mechanism to ensure product excellence and good service level with suppliers (manufacture, FWer)• Collaborate closely with head office’s production and design team to ensure project timeline, process and requirements;• Perform cost and price analysis as directed by management• Travel to APAC and China as required

  • Sourcing Manager

    • Jul 2019 - Present

    Sourcing Manager - APAC region• Looking for new suppliers in Vietnam & APAC region, running supplier auditing.• Procurement of POSM display, print, Fit-out, and Garment.• Work as a project manager to manage quoting, specification, sample development, mass production( quality, quantity, time-scales), delivery, and payment.

• 

  Tambour Vietnam

  • Vietnam

  • Contact Center Assistant Manager

    • Apr 2018 - Apr 2019
    • Vietnam

    1.Build up, maintain, develop, etc. the organizational execution.2.Manage the best talents in Contact Center Department.3.Performance Management 4.Training & Development .5.Cooperate with other departments to Plan, organize all company’s business program. PLEASE KINDLY SEE DETAILS AT ATTACHED FILE.

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  KiGaPa JSC

  • Vietnam

  • CSM - Products trainer

    • Aug 2016 - Mar 2018
    • Vietnam

    1.Product TrainerGuide a team that is charged with a product line contribution as a business unitBuild products from existing ideas, and help to develop new ideas based on your industry experiencePossess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.Research to define product release requirementsWork with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer.Serve as the internal and external evangelist for your product offering, occasionally working with the sales channel and key customers.Training products to Sale team,CS team,Marketing team2.Customer serviceCommunicate with all areas of the companySolve all problems for agency and their customerPlanning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.Working closely with all departments to ensure the CRM works effectively for all aspects of the company. Overseeing direct communications with both supplier and customersMonitor and maximise customer lifetime value strategies ensuring maximum profitability.Ensuring the database is segmented effectively for targeted marketing activities.Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

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  Managed Packaging by BillerudKorsnäs

  • Vietnam

  • Customer Service Representative

    • Apr 2013 - Jul 2016
    • Vietnam

    Position: Customer service Representative Paccess Vietnam and Billerudkornas Vietnam ( office at dist 7 Ho Chi Minh City)Manage Vietnam and Cambodia Market Responsible for providing back-end support to shenzhen office and Field Service Manager Vietnam Provide excellent customer service to Paccess's customers enquiries via email,online,phone or face to face and also be responsible for handling administration and finance duties Manage information created and received in complaince with the Paccess's information management standards and to ensure that all my tasks are in line with Paccess's guidelines and policiesSupport Field Service Manager SEA to communicate with customer,supplier and H/O ASIA (shenzhen)o Coordinate with suppliers and customers to receive and confirm the P.O detailso Validate details of open P.O reports as per defined timelineso Coordinate with supplier to ensure booking of open P.O's on systemo Ensure all bookings are done through operational coordinationo Update all datas to asia office in shenzheno Follow up and ensure that P.Os are delivered on timeo Dispatch of invoices & follow up on the outstandingo Double check and follow up payment with customer and finance team in shenzhen officeo Working directly with customers (frequent move to their factory and H/O to solve problem and build a relationship o Follow up and monitor team members's performance as well as do coaching and training related to daily operation processo Execute reports assigned by fields service manager

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  H.I.T. Hospitality Integrated Technologies

  • Vietnam

  • Customer Service Coordinator

    • Jun 2012 - Feb 2013
    • Vietnam

    • Support the administration work and pre-determined group ecommerce revenue targetsthrough effective servicing of existing online accounts through timely and effective rateplans & room inventory• Uploading and supporting in solicitation standardize of new online accounts report.• Assist Ecommerce Managers in effectively coordinate and administer the ecommercefunctions which includes the support in implementation of the sale and e-marketingactivities plan such as :o Update room & rate accurately to the eCommerce strategy plano Close out inventory according to occupancy report from hotel.o Upload photos & content on web or extranet systemo Posting backlink on travel forum, press releaseto get more SEO link fromreviewers to hotel websiteo Response to guest review on Trip advisor.o Answer the call from the hotel vendors with effective customer care skill support.Exercises good judgment in making decision on behalf of hotel to deal with online booking guestand supplier relationship with hotel management or online travel agent manager