Experience

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  UCW Logistics

  • Atlanta, Georgia, United States

  • Information Technology Support Analyst

    • Apr 2022 - Present
    • Atlanta, Georgia, United States

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  Fulton County Board of Health

  • Atlanta Metropolitan Area

  • System Administrator II

    • Oct 2020 - Mar 2022
    • Atlanta Metropolitan Area

    Coordinate and troubleshoot the installation and connectivity of network infrastructure and telecommunication data lines.Determined technological needs of various departments for meetings and presentations: obtained required equipment; and set-up, tests and monitors meeting equipment.Verified equipment specifications meet business needs and approving IT purchases.Coordinates, configures, tests, and installs technical components of personal computers and software packages; determines technical needs of users; researches and determines efficient technological needs while meeting policy requirements of IT department; and coordinates security requirements for users as directed by IT Department.Maintained inventory and location of Fulton County property ie. computers, printers, and servers. Maintained documentation for receipt and distribution of equipment.Created and maintained logs of problems, requests, and projects.Coordinates/provides technical training for end users: trained staff on specialized computer applications (SQL, UAS, Patterson imaging, Romexis, G.R.I.T.S, VHN, Pulse Secure etc) hardware or mobile technology. Provide support by light travel to our ten locations and vaccination locationsAD manager, responsible for creating and maintaining users’ organizational rights.Oversee Projects for VRAS Covid (vaccination site and vaccine inventory management), Contact Tracers equipment coordination, HR onboarding and offboarding initiative policies,

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  Arise Virtual Solutions Inc.

  • Greater Atlanta Area

  • System Administrator

    • Feb 2014 - Oct 2020
    • Greater Atlanta Area

    Provide B2B technical support on random interfaces remotely accessing and troubleshooting VPN’s and secure portals in order to maintain the companies’ proficiency. Log and complete daily trouble tickets for various website issues.Prepare and update all technical trainings containing new processes and programs. Provide support for executive escalations

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  Innovative Initiatives

  • Greater Atlanta Area

  • Independent Contractor

    • Feb 2014 - Apr 2018
    • Greater Atlanta Area

    Provide B2B technical support on random interfaces remotely accessing and troubleshooting VPN's and other secure portals such as Pulse in order to maintain the companies proficiency. Log and complete daily trouble tickets for various website issues.

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  Apex Computer Systems

  • Greater Atlanta Area

  • IT Support at Suntrust Bank

    • Jan 2011 - Dec 2013
    • Greater Atlanta Area

    Collect and decom hardware; verify and toe tag hardware based on cross reference of ownership. Drill and destroy hard drives. Contact employees via email or phone for s/n verification and to schedule the asset tracking process. Create spreadsheet using Excel. Entering data into Suntrust systems detailing proper pickup location. Process employee office moves; disconnect and reconnect workstation equipment.

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  Verizon

  • Alpharetta, GA

  • IT Technical Support Analyst

    • Jan 2009 - Dec 2010
    • Alpharetta, GA

    23 month technical support/broadband control assignment/Helpdesk; Provide end-user assistance on Windows 7 system throughout Verizon’s corporate center. Provide Technical support for customer devices through telephone support. Error provisioning. Provided support on the tier I and tier II levels. Basic customer billing inquiries, plan changes and other general inquiries. High volume call center. Use of Lotus Notes for Conference scheduling, general e-mail, forum use (for basic knowledge of company updated policies etc)

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  Sprint Nextel

  • Norcross, Ga

  • IT CSS II

    • Nov 2007 - Jan 2009
    • Norcross, Ga

    Answering inbound calls at high volume providing advanced level technical support to customers on operational and maintenance aspects of equipment. Act as liaison to identify, troubleshoot and resolve problems. Coordinate with customer service, IT and market technical groups to troubleshoot and resolve technical issues. Create and resolve or dispatch CTMS service desk tickets. Review and correct provisioning in subsystem. Provided high level of Blackberry RIM support as designated. Provide information to customers regarding the status of their reported problems. Error analysis: review reported troubles to indentify trends and potential problem areas. Piloted the business system merger in the GA office; cross trained Kansas and North Carolina locations. Assist with training existing and incoming reps on new products and troubleshooting skills and acted as a trainer for new hires on data services as needed.

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  Empire Today

  • Help Desk Analyst/Customer Service Representative

    • Mar 2007 - Oct 2007

    Inbound Call Center. Provided help desk support on operational basis. Consisted of troubleshooting nationwide to each of Empire Today's locations remotely. Provided instructional presentations for often user error issues. Mapping drives, connect printer/scanner products, setup directories for efficient day to day operations and enhanced virtual directory ability. Imaging, ticketing and customer support. Handling customer questions and dispatch contractors for repairs at customers home. Create and file PO's. Programs of use included:EMS, POS, Excel, Active directory, SQL, DHCP, TCP/IP and Lotus Notes

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  AT&T

  • Customer Service Representative/ Technical Support

    • Dec 2005 - Mar 2007

    Handled equipment and employee technical escalations with wireless equipment. Troubleshoot hardware, responsible for determining new processes to boost our location rating. Handled/documented weekly conference meetings detailing new procedures. Created employee scoring system based on ability and time with the company for annual technical reviews. Built and secured business as well as consumer relationships, reduced churn by 73% first year. Part of a team of interviewers for recruitment of 4 locations. Document expense reports and customer satisfaction surveys.Programs of use included:Proform II, Oracle, Unix, MS Exchange and Snooper