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Tracy Rivers Ii is a seasoned professional with extensive experience in customer service, public speaking, and communication. She has worked in various roles, including Tax Specialist, President of Theecobrand, Contact Representative at the Internal Revenue Service, and Preschool Teacher Assistant. Tracy holds an Associate’s Degree in Psychology from Consumnes River College and a High School Diploma in Mental Health Counseling/Counselor from Edgewood High School.

Experience

    • Tax Specialist
      • Apr 2022 - Present
      • Washington DC-Baltimore Area

      This position is located in the Office of the Chief Financial Officer (OCFO), Office of Tax and Revenue (OTR), Customer Service Administration (CSA). The incumbent provides assistance to individual, business and real property taxpayers via face-to-face, e-mail, written correspondence, fax, social media, and telephone. The incumbent also analyzes, determines, and resolves tax processing problems and responds to taxpayer inquiries ranging from tax delinquency to providing general information related to the preparation of tax returns. Performs other related duties as assigned.

    • President
      • Jun 2016 - Present
      • 95741

      Executive Director of Theecobrand. (nonprofit) which serves the Baltimore area as a resource to becoming environmentally responsible also teaching goals of becoming successful within the environmental community.

  • Internal Revenue Service
    • Baltimore, Maryland, United States
    • Contact Representative
      • Oct 2020 - Apr 2022
      • Baltimore, Maryland, United States

      Work primarily with taxpayers and their representatives through work primarily with taxpayers and their representatives through telephone or face-to-face contact. You would Provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer’s ability to pay, initiating liens, and negotiating installment payment agreements. telephone or face-to-face contact. Provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer’s ability to pay, initiating liens, and negotiating installment payment agreements.

  • Mustard Seed Pre School
    • Sacramento, California
    • Preeschool Teacher Assistant
      • Jun 2016 - Aug 2020
      • Sacramento, California

      Preschool Teacher Assistant Emergency Montessori School for homeless and displaced families. Serving as an inspirational role for both families and child alike. Mustard Seed School also allows families to create a plan of action to become stable concerning food, shelter, health, and safety

    • Volunteer Teacher's Assistant
      • Aug 2015 - Aug 2016
      • Sacramento, California

      Mustard Seed Teacher's Assistant earning 200+ hours in Human Services and Interdisciplinary Studies.

    • Teacher Assistant
      • Jan 2016 - Jun 2016
      • California

      TE is a dynamic, research-based educational services non-profit organization headquartered in Sacramento, California with a distinguished history of operating exemplary after-school tutoring programs in California, Ohio, Tennessee, and Texas. With an operating budget of approximately $2 million, the organization currently serves over 1,000 children daily by providing after-school programs that focus on academic achievement, character-building, health and wellness, and employable life skills.

    • Team member
      • Jun 2011 - Nov 2014
      • Elk Grove, Ca

      Clean and organize eating and service areas, Prepare a variety of foods according to customers' orders, Package take-out foods, Weigh or measure ingredient, Wash, peel and/or cut various foods and Plate food for patronsFood Handler's CertificateManager Ashley BeadlesEmail- [email protected]

  • Genesco
    • Baltimore, Maryland Area
    • Manager
      • Mar 2010 - Apr 2011
      • Baltimore, Maryland Area

      A position where I maximized my multilayer of management skills, quality assurance, program development, training experience, customer service, and a successful track recordSkills and Abilities in retial-Bank deposits-Inventory-Opening/closingRetail Manager Full-time, August 2010 to September 2011Chanteria Gibson

  • Pacific Sunwear
    • Bel Air, Md
    • Brand Representative
      • Feb 2008 - Oct 2010
      • Bel Air, Md

      Excellent Communications Great written and verbal presentation skills. Able to use proper grammar and have a great speaking voice. Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors. (flexible) Willing to try new things and am interested in improving efficiency on assigned tasksRetail Salesperson Full-time, January 2008 to July 2010Alyson CorpruzFacebook.com/alysonschmidt86

    • Various Warehouse
      • Apr 2009 - Nov 2009

      Maintain consistent production quality, Maintain production or work records, Clean equipment or machinery, Perform safety inspections, Stock or organize goods, Inspect and remove defective products, Monitor the production line and Ensure quality and conformity

  • Family Mosaic Project
    • San Francisco, California
    • Office Manager
      • Feb 2007 - Jan 2008
      • San Francisco, California

      Customer Service

Education

  • 2012 - 2016
    Consumnes River College
    Associate’s Degree, Psychology
  • 2002 - 2006
    Edgewood high school
    High School Diploma, Mental Health Counseling/Counselor

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Customer Service”

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