Experience

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  State of Maryland

  • United States
  • Government Administration
  • 700 & Above Employee

  • Labor Exchange Administrator, Program Manager

    • Jul 2015 - Present

    The Labor Exchange Administrator, program manager organizes, assigns and manages the Labor Exchange activity in a Workforce Investment Area to meet goals and standards established by the agency and the Workforce Investment Board by performing the following:• Preparing strategic plans, operational budget, Memoranda of Understanding (MOU), and statistical and narrative reports to outline program objectives and resources for achieving them;• Participating as a partner in the Workforce Investment Act (WIA) One-Stop system by operating a One-Stop center or by managing the Labor Exchange functions in a One-Stop center. • Conducting personnel activities involving local area staff, including (but not limited to) interviewing and hiring potential staff, and supervising, evaluating, counseling and providing discipline, when necessary, to ensure an adequate level of customer service • Developing and administering contractual relationships and agreements with local WIA partners to deliver Labor Exchange services to specific customer populations;Managing the resources involved regarding the delivery of the One-Stop system. •Coordination of One-Stop Activities and Public Relations Represents, coordinates and markets Labor Exchange and other WIA One-Stop services to WIA partners and customers through community, interagency, business, and governmental associations by performing the following:• Coordinating Labor Exchange activities with other agencies and organizations such as Social Services, Rehabilitation Services, economic development, public schools, community colleges, community and faith-based organizations, veterans’ service organizations, local Workforce Investment Boards.

  • Job Service Specialist (Early Intervention Facilitator)

    • Jan 2013 - Jul 2015

    Job Service Specialist ( Early Intervention Facilitator) in the Division of Workforce Development and Adult Learning. Responsibilities include conducting Early Intervention Workshops at Multiple sites for profiled claimants to enhance job seeking skills and to lessen the duration of unemployment.-Discuss and address concerns of the barriers of employment and methods to work around these issues-Working with employment and training services, job seekers and workforce development partners to provide the highest level of services that will support the economic stability of labor force, businesses, and the community.-Enhanced the existing power-point presentation to include new trends in job seeking, motivational and demonstration videos as pertaining to interview strategies.-Managing records of profiled claimants averaging around 652 invitations each month to the various workforce sites.-Maintaining customer records on the Maryland Workforce Exchange Website. -Maintaining approximately a 99.5% customer satisfaction rate based on surveys

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  5LINX Enterprises Inc.

  • National Director

    • Nov 2013 - Mar 2016

    The 5Linx mission is to provide a lucrative opportunity that allows people to achieve the quality of life they desire. The company was founded upon five basic principals. Vision, integrity,opportunity, freedom, and success.5LINX is a premier direct sales company offering consumers a wide range of products and services. We help people and businesses save money and make money if they choose.We have some of the best business marketing tools available. Please visit my website and please contact me for more information at WWW..5LINX.NET/TracyQueen

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  Suburban House

  • Pikesville

  • Waitress

    • Jul 2011 - Jan 2013
    • Pikesville

    Worked with customers and overall assistance with restaurant detail.

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  Queens Mobile Ed

  • Baltimore, Maryland Area

  • President/Program and Operations Manager

    • Oct 2004 - Dec 2010
    • Baltimore, Maryland Area

    Queen's Mobile Education provided consulting, tutoring, after-school programs, and cultural enrichment activities for children with and without disabilities. The services increased a child's academic level of functioning in any academic area from six months to a year.As program director and manager; established, coordinated, and oversaw particular programs to evaluate student achievement at multiple sites throughout Maryland.-Delegated and assigned work to all the local directors of the programs at each site.-Developed strategic plans, policy and procedures, surveys and coordinating changes to the needs of the various programs.-Developed partnerships with businesses, communities, and other organizations to meet identified needs.-Facilitated professional development and training for staff on diversifying instruction.-Advocated for students with and without disabilities and monitored special education services-Supervised and managed all aspects of the business to include all employees and their records, bookkeeping, grant and proposal writing, and other administrative work.

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  Baltimore City School System

  • Baltimore City

  • ARD Manager of Special Education Services/Instructional Associate

    • Mar 1995 - Jul 2005
    • Baltimore City

    Taught and managed special education services for 10 years in various Baltimore City Public Schools. Taught Special needs children and promoted to IEP Manager in which duties included but not limited to administering assessments, reviewing academic functioning of students, conducting meetings with families and staff, training teachers on how to diversify instruction and developed Individual Education Plans for students with special needs. Staying in compliance with local, state and federal guidelines. Advocated for children with special needs and their parents.