Topline | Tracy Nelson

See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Tracy Nelson

Director, Customer Success at Team Topia

Intro Book

Results-driven Director of Customer Success with expertise in coaching, training, and sales.

Claim this Profile

Location

Austin, Texas, United States, US

Skills

Coaching
Training
Social Media Marketing
Triathlon
Business Development
Project Management
Sales
Public Speaking
Sports
Social Media
Fitness
Show all

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$125.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Tracy has 5+ years of experience as a Director of Customer Success, which is a senior role. She has skills like coaching, training, sales, project management, and social media marketing, which are in demand. Location is Austin, TX, which is a growing tech hub. The average rate for a Director of Customer Success in the US is around $100–$150 per hour. Considering her experience and skills, I’d estimate her rate to be around $125 per hour, which is slightly below the average but still competitive. Some senior customer success leaders can charge upwards of $200 per hour, but Tracy’s profile suggests a more mid-level role.

Bio

Generated by

Topline AI

Tracy Nelson is a seasoned Director of Customer Success with 5+ years of experience in managing customer relationships, leading teams, and driving business growth through coaching, training, and sales. She has expertise in project management, social media marketing, and public speaking. Tracy has a strong background in sports and fitness, with a passion for triathlons. She is a skilled coach and trainer, with a talent for developing and delivering engaging training programs. With a strong track record of success in customer-facing roles, Tracy excels at building strong relationships with customers, identifying their needs, and delivering tailored solutions to drive satisfaction and growth.

Experience

Team Topia
- Austin, TX
- Director, Customer Success
  - Aug 2018 - Present
  - Austin, TX
  Responsible for:- Account management and liaison for swim leagues- Management of Customer Happiness Team at SwimTopia- Customer support via phone calls, email requests, and support tickets- Onboarding process for new customers- Training offerings through webinars, videos, etc.- Maintenance and curation of Help Center documentation- Customer satisfaction metrics- Assistance with sales and marketing efforts

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Business and Professional Services”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

The High-Trust Way To Connect with Decision Makers

Humans & AI working together to help you grow.

See How Many Clients You're Missing Each Month

Tracy Nelson

Refer a Friend to Get
100 Credits For FREE

$125.0

Hourly Rate