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Bio

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Tracy Gentry is a seasoned professional with expertise in training, marketing, fundraising, teaching, project management, and customer service. She has held various roles, including Family Program Coordinator at Ronald McDonald House Charities Tampa Bay and Resident Manager at The Children's House at Johns Hopkins. Tracy has also worked as a licensed independent insurance agent and a customer assist/orderline representative for Scholastic Book Clubs Inc. She holds a Master's degree in Public Administration from the University of Phoenix and a BS in Elementary Education from Missouri Southern State University.

Experience

  • Ronald McDonald House Charities Tampa Bay
    • Tampa, Florida, United States
    • Family Program Coordinator
      • Apr 2024 - Present
      • Tampa, Florida, United States
    • Resident Manager, The Children's House at Johns Hopkins
      • May 2017 - May 2024
      • Baltimore, Maryland Area

      Accountable for evening/overnight management of the 15-bedroom facility which includes guest services, supervision of evening volunteers, house maintenance, and on-call dutiesResponsible for evening admission and orientation of families to The Children’s HouseInterview, hire, and train new Weeken...

    • Guest Services Manager
      • Apr 2011 - May 2017
      • Winston-Salem, NC

      Coordinate admissions of families to the House, approximately 800 annuallySupervise operations and maintenance for 35-bedroom facility with Director of House Operations Solely manage facility and guest relations while on duty in eveningsAssist with development and implementation of new House poli...

    • Licensed Independent Insurance Agent
      • Jan 2011 - Apr 2011
      • Joplin, Missouri, United States

      Educated families and small businesses about supplemental cancer insuranceAdvised clients on policy purchases

    • Customer Assist/Orderline Representative
      • Aug 2006 - Oct 2010
      • Neosho, Missouri

      Established consistent vendor relationship with 1,800+ educational facilities, annuallyCollaborated with teachers and principals to provide learning solutions through Scholastic materialsResolved issues with customer's book ordersPlaced 8,000+ book orders for schools, annually

    • Substitute Teacher/Interim Secretary
      • Sep 1998 - May 2007

      Designed and implemented lesson plans for various grades, for short-term and long-term assignmentsPartnered with principal and teachers on setting organizational education goalsAssisted with parent communication, addressing various school policies and inclement weather issues

    • Volunteer Coordinator
      • Aug 1999 - May 2000

      Recruited, scheduled, managed, evaluated, and supported volunteers for 15+ classroomsCollaborated with teachers and 30+ parent volunteers in meeting classroom needsEstablished volunteer program marketing materials and communications

    • Interim Program Assistant
      • Oct 2006 - Dec 2006
      • Joplin, Missouri Area

      Assisted Interim House Manager with the day-to-day operations of the 10-bedroom facilityCoordinated family admissions, supported guest relations, directed volunteers and daily office tasks

  • C & T Grocery
    • Fairview, Missouri
    • Owner/Manager
      • Jul 1995 - May 2000
      • Fairview, Missouri

      Hired, trained, and managed five employees as business owner Established product inventory system and completed necessary food ordersSolely managed facility 80% of timeManaged accounts, company budget, and recordkeeping

Education

  • 2013 - 2015
    University of Phoenix
  • 1985 - 1989
    Missouri Southern State University
  • Salem College
  • 2009 - 2010
    At-Home Professions
  • 2006 - 2008
    Institute of Children's Literature

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Nonprofit Organization Management”

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