Experience

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  Computers and Structures, Inc.

  • Walnut Creek, California, United States

  • Customer Service / Reception

    • Jan 2019 - Oct 2019
    • Walnut Creek, California, United States

    • Relief for receptionist. Fielded customers’ questions, created incident reports in NetSuite, and forwarded each call to the appropriate technical and/or licensing support technician.• Accepted and processed customers’ credit card payments.• Scanned and entered for payment incoming invoices as well as reimbursement documents and receipts.• Updated various office forms, lists, and other documents.• Proofread large (1000+ page) software release documents.

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  Kaiser Permanente

  • Walnut Creek, CA

  • Administrative Assistant III

    • Apr 2018 - Sep 2018
    • Walnut Creek, CA

    Kaiser Permanente April 2018 to September 2018Administrative Assistant III• Supported 165+ physicians and mental health providers while the Supervisor of Support Services was out on a LOA.• Liaison for IT problems, phone requests, all aspects of building maintenance, network printers, patient tablets and staff equipment, security devices. Oversaw supplies and supply rooms.• Responsible for space requests – office moves, temporary office assignments, conference room requests. Regularly prepared and oversaw food orders for groups from 15 to 100 attendees. Responsible for requesting translators for patients.

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  Bohne Law Group

  • Walnut Creek, CA

  • Legal Administrative Assistant

    • Jan 2015 - Jun 2016
    • Walnut Creek, CA

    Bohne Law Group January 2015 – June 2016Legal Administrative Assistant• Scheduled client appointments, set up new clients, billed time, tracked progress in clients’ filings.• Prepared and sent contracts and composed accompanying explanatory letters, ensuring lay person comprehension and accuracy for both. Created and organized legal files. Scanned large and complex documents for electronic access as well as record retention purposes.• Revamped outdated office forms. Provided MS Office software support where needed.• Routine administrative duties: phones, supplies, filing. Managed day-to-day office operations.

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  Chevron

  • San Ramon, California

  • Assistant to the Chief Compliance Officer

    • May 2007 - Jun 2012
    • San Ramon, California

    Chevron Corporate Compliance 2007-2012• Provided administrative support to the Chief Compliance Officer and a team of ten. Kept CCO’s calendar; independently scheduled and managed monthly, quarterly, annual and biennial meetings and conference calls with company executives, compliance staff, and worldwide compliance community.• Oversaw CCO’s travel logistics, including visas, inoculations, and end-point contacts.• Maintained and updated two Corporate Compliance websites using XHTML (Strict) code and Adobe Dreamweaver software. Working with other team members, independently developed and managed website content, adhering to Chevron design standards.• Effectively interacted with other top level Chevron executives and their assistants.• Oversaw preparation, design, production and maintenance of web-based training modules, including the Manual of Compliance Procedures & Guidelines, and two CBTs in English as well as six translations: Foreign Corrupt Practices Act (FCPA), and International Trade, utilizing Articulate Studio, an e-learning software tool.• Excellent working relationship with facilities personnel; was liaison for 2011 build-out and managed two team moves between three buildings in 2008 and 2011.• Managed two Compliance group mailboxes and provided timely responses to inquiries and requests; researched problems using the Corporate Compliance Activity Tracker and our website database, and responded to users and Compliance Coordinators; responded to queries about training requirements, as well as basic questions in other compliance areas.• Coordinated distribution of communications to global compliance network.• Responsible for all logistics for the biennial 2 day Compliance Round Table, a training conference held for 200 domestic as well as international compliance representatives.• Monitored G&A budget, tracking costs in SAP and investigating discrepancies in monthly expenditures.• Tracked exception time for CCO’s direct reports.

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  Chevron

  • San Ramon, California

  • Executive Administrative Assistant

    • Aug 1995 - Sep 2005
    • San Ramon, California

    Chevron Business & Real Estate Services - Relief StaffVarious positions in multiple operating companies and departments, some of which included:• Real Estate Projects and Services• Corporate Treasury – Foreign Exchange Trading and Banking Operations• Corporate Human Resources – Benefits• Chevron Marketing IT (Assistant to the CIO)• Corporate Human Resources – Employment and Selection Team• Chevron Information Technology Company (Y2K Project)• Chevron Shipping - Law• Project Resources Company • AFIS (SAP Training)

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  G.E. Capital Aviation Services

  • San Francisco, CA

  • Executive Assistant

    • Jan 1991 - Jun 1994
    • San Francisco, CA

    Comprehensive administrative support to the Vice President of Technical Services and nine member staff, and up to 15 international field consultants. Extensive and complex travel arrangements and visas. Confidential correspondence, meeting planning. Produced pilot and consultant contracts, created all departmental forms and reports, and fielded up to 90 calls per day. Department representative for company steering committee.

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  Oewel Partners / Constructors

  • San Francisco, CA

  • Executive Assistant - Development

    • Mar 1990 - Dec 1991
    • San Francisco, CA

    Assistant to the Vice President of Development. Responsible for the organization, layout, production, and updating of financing proposals for commercial and residential projects under development, and sale proposals for these projects once completed. Confidential correspondence, transcription, travel arrangements. Interfaced with executive officers of financial institutions, city planners and councilmen.

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  Edward Jacobs & Company Insurance Brokers, Inc.

  • San Mateo, CA

  • Executive Assistant

    • Apr 1988 - Mar 1990
    • San Mateo, CA

    Reported directly to the President, producing complex client manuals and extensive slide show presentations with accompanying documentation for marketing purposes. Maintained and upgraded hardware and software for company PCs and conducted in-house training. Researched requirements and obtained, as well as renewed, state insurance brokerage licenses in all states where permitted. Organized and supervised issuance of up to 3,000 Certificates of Renewal to certificate holders at each policy renewal for our Cable TV industry clients.