Experience

• 

  State of Maryland

  • United States
  • Government Administration
  • 700 & Above Employee

  • Platform Director

    • Apr 2024 - Present

  • Platform Manager

    • Apr 2022 - Present

• 

  Maryland Department of Information Technology

  • Crownsville, Maryland, United States

  • Platform Manager

    • 2021 - Present
    • Crownsville, Maryland, United States

• 

  MD Dept of Information Technology

  • Crownsville, Maryland

  • Asst. Director Access Management Services

    • Mar 2019 - Present
    • Crownsville, Maryland

    Service Manager for all Account Access Systems, including Email, Identity Access Management, and Mobile Device Management (MDM)Identity and Access SMEApproves workflow for On-boarding and Off-boarding processesITSM Software SLA Manager; monitors SLAs for continuous process improvement opportunities; maintains effective partnerships with teams, managers, leaders, and stakeholdersMaintains a highly skilled and engaged workforce. Aligns resource plans with business objectives; oversees the recruitment, selection, and development of talent; motivating teams; prepares individuals for growth opportunities and advancement.Work collaboratively with other operations and Enterprise Architecture groups to implement standards and best practicesSupports communications, change management and training processes relevant to system deploymentsChange Management Board: Reviews change request’s implementations, risk analyses and backout plans; votes on change approval/denialInitiates and organizes system process changes; evaluates and ensures the readiness for deployment of end-users, division leaders, supervisors and vendors.Sets new policy standards for evolving systems (Data Retention; PIA/eDiscovery; DLP standards; Data Moves; Data-Forwarding; Mobile Limitations, etc.)

• 

  State of Maryland

  • Annapolis

  • Functional Analyst II

    • Nov 2007 - Dec 2011
    • Annapolis

    Currently the Training Lead for the State Google Migration Project.Also work on the Service/helpdesk. Multi-agency and State wide responsibility in responding and resolving helpdesk calls from customers. Communicate technical information with varying levels of computer aptitudes. Coordinate system development, training users on the functionality of applications. Create eLearning modules to aid in training and development.

• 

  Washington Hill Mutual Homes, Inc.

  • Asst. Manager

    • 1994 - 2006

    All Office management duties, oversee staff, leasing, customer service, property inspections, vendor and contractor oversight, court filings and appearance when required, meeting and conference scheduling.