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Tracey Woodward

Customer Advocate/Senior Processing Clerk at HSBC
Intro Book
Seasoned customer service professional with 32 years of experience in administration and customer advocacy.
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Location
Liverpool, England, United Kingdom, GB
Skills
  • Reliable
  • Dependable Team Player
  • Accurate Data Entry
  • Time Management
  • Well Organized
  • Show all
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Bio

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Topline AI
Tracey Woodward is a seasoned customer service professional with 32 years of experience in administration and customer advocacy. She possesses excellent communication skills, methodical approach, and strong organizational abilities. She has worked in various roles, including customer complaints resolution, auditing, data entry, and coaching.

Experience

  • HSBC
    • Customer Advocate/Senior Processing Clerk
      • Jul 1980 - Nov 2012

      I have undertaken numerous customer service and administration roles including: resolution of customer complaints by letter and telephone; auditing colleagues' work; updating and amending confidential records; processing requests to open/close accounts; foreign currency and international payments; processing loan applications; training colleagues; reconciliation of internal accounts; bulk ordering of cash; collating management information; resolution of customer queries; ordering stationery; dealing with internal and external correspondence; filing.

Education

  • St Hilda's High School, Liverpool
    4 A levels and 11 O levels (including English and Mathematics)

Suggested Services

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