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Towsif Sikder is a seasoned professional with 10+ years of experience in administration, sales, and customer service. He has worked in various roles, including Senior Executive Corporate Sales, Senior Executive, Admin & Accounts, Executive, Admin & Accounts, Customer Manager, and Greeting and directing visitors, answering phone inquiries and handling complaints. He holds a Master of Business Administration (MBA) from Independent University, Bangladesh, and a Bachelor of Business Administration (BBA) from University of Information Technology and Sciences.

Experience

    • Senior Executive Corporate Sales
      • Nov 2020 - Present
      • Uttara

  • Ruts Digital
    • Dhaka, Bangladesh
    • Senior Executive,Admin & Accounts
      • Aug 2017 - Aug 2020
      • Dhaka, Bangladesh

      -Greeting and directing visitors, answering phone inquiries and handling complaints in a courteous, professional manner.-Ensuring the confidentiality and security of files and filing systems-Ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times.-Contact clients and send reminders to ensure timely payments

  • Prokausholee Bangladesh
    • Dhaka, Bangladesh
    • Executive, Admin & Accounts
      • Jun 2015 - Jul 2017
      • Dhaka, Bangladesh

      - Manage obligations to suppliers, customers and third-party vendors- Process bank deposits- Contact clients and send reminders to ensure timely payments- Report on the status of accounts payable and receivable

  • Grameenphone Ltd
    • Comilla, Bangladesh
    • Customer Manager
      • Apr 2014 - Mar 2015
      • Comilla, Bangladesh

      - Provide one-stop quality Customer Service over phone to ensure positive customer experience- Proactively aware/inform customers regarding GP products/service- Sale through inbound and outbound contacts- Capture customer insights and escalate critical issues / complaints and provide timely feedback- Maintain targeted KPI on a regular basis- Serve customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance Grameenphone brand image.

Education

  • 2016 - 2018
    Independent University, Bangladesh
    Master of Business Administration (MBA), BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
  • 2008 - 2012
    University of Information Technology and Sciences
    Bachelor of Business Administration - BBA, Finance,Banking & Insurance
  • 2004 - 2006
    Zia Sar kar khana College
    Higher Secondary Certificate, Business Studies
  • 1994 - 2004
    Zia Sar kar khana College
    Secondary School Certificate, Business Studies

Suggested Services

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Industry Focus. “Furniture and Home Furnishings Manufacturing”

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