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Toula Varvarigos is a seasoned professional with extensive experience in records management, policy, and project management. She has held various leadership positions, including Senior Manager at Link Group (LNK) and Program Director at the same company. Toula has also worked as a Director at Capabilica Pty Ltd, Public Record Office Victoria, and Victorian Auditor-General's Office. She has developed and implemented records management strategies, conducted audits, and managed projects. Toula holds a Graduate Diploma in Electronic Document Management and a Graduate Diploma in Information Management from RMIT University.

Experience

    • Senior Manager Teachnology Business Management, Governance and Risk
      • Jan 2024 - Present

    • Program Director
      • Jul 2023 - Present

    • Director - Capabilica Pty Ltd
      • Jan 2023 - Present
      • Australia

    • Director
      • Aug 2009 - Jul 2023
      • Melbourne, Australia

      AuditConducted Audits of agencies for the Victorian Auditor General’s Office - Managing Public Sector Records 2016, Developed the Electronic Content Management Assessment Framework for the Municipal Association of Victoria.Coordinated and conducted over 65 records management assessments for local government on a 18 month cycle.Conducted Audits of 9 agencies for the Victorian Auditor General’s Office - Managing Public Sector Records in 2008.Privacy and Legislative Impact Assessment of Work Safe Claims Management and EDRM implementation.Undertaken project assurance audits.Consultancy Delivery of the Service Delivery Model for Infrastructure Services for Telstra.Developed the Resilience Business Case for Telstra.Developed an Information Management Strategy for Municipal Association of Victoria.Development of a Records Management Strategy for Glenelg and Melton Council.Development of a Records Management Strategy for Lentara Uniting Care, Berry Street and Kildonan Uniting Care.SharePoint 2013 Record Keeping evaluation.Developed Business Case for Electronic Document Management System implementation for DHHS.Facilitated and On-line Training Development and delivery of on-line Records Management Awareness and Information Security Awareness training.Implementation of course material aligned to the PROV standards and the delivery of in excess of 20 capability workshops. Project Management Prepared and maintained departmental and project budgets in excess of $500K.Project managed departmental information system installations in excess of $500K.Advocacy and Research Monash University Law Review of the laws relevant to record-keeping by institutions with responsibility for the care and welfare of children (Royal Commission into Institutional Sexual Abuse). MAV's Information Governance Committee, Who am I ? Project, The Rights of the Child. (https://rights-records.it.monash.edu/)

  • Public Record Office Victoria
    • Melbourne, Australia
    • Manager Consultancy Services
      • Apr 2006 - Aug 2009
      • Melbourne, Australia

      Responsible for:Leading and delivering the provision of PROV electronic document and records management consultancy services to Victorian Government. Supporting the rollout and implementation of the VERS strategy across Victorian Government. Managing the Consultancy Services team and other PROV staff, ensuring high quality services are delivered and clients’ needs and expectations are met.CommitteesChair Person Municipal Association of Victoria’s Electronic Content Management Steering Committee, http://wiki.mav.asn.au/ecmsc/index.php?title=Steering_CommitteeAdvisory Member of the Who am I ? Project, -http://research.cwav.asn.au/AFRP/OOHC/WAMI/default.aspxMember of the VERS Steering Committee

    • Auditor (secondment)
      • Apr 2007 - Feb 2008
      • Melbourne, Australia

      Victorian Auditor General’s OfficeSeconded to the Victorian Auditor Generals Office to participate in the Records Management Performance AuditThe objectives of the audit are to determine whether:Public sector agencies are managing records in accordance with the Public Records Act 1973The Public Record Office Victoria is operating efficiently and effectively in facilitating sound records management in the public sector.http://www.audit.vic.gov.au/publications/2008/20080312-Records-Management-Public-Sector.pdf

  • Department of infrastructure
    • Melbourne, Australia
    • Manager Records and Document Management (Privacy Officer & VERS Project Manager)
      • 2002 - Apr 2006
      • Melbourne, Australia

      Responsible for developing a strategic vision for the implementation of records management and championed that vision throughout the organization.Managed complex computerized document and records management systems including archival, storage and disposal functions through the VERS Project.Developed a risk management strategy and plan for the control and management of departmental records.Provided effective direction, support and motivation for 10 records management staff, [ 6 central and 4 decentralized] and a project team comprised of 8 staff including external developers and trainers,Identified and responded to existing and emerging issues impacting on the effective delivery of document and records management services including Internal Audit Findings, FOI requests, Privacy Complaints etc,Conducted comprehensive training programs for all staff involved in records management ensuring the development of required skills and a culture of records management responsibility and accountability,Developed and maintained relationships with business units to facilitate their involvement and cooperation in effective records management practices,Developed and delivered a communication program designed to raise the level of awareness on document and records management and its purposeEnsured compliance with Public Records Office of Victoria [PROV] and other legal requirements through the development of the DOI Disposal Schedule.Development and implementation of course material for Department of Infrastructure for Electronic Document Records Management (EDRM) deployment, delivery in excel of 30 power user and general user training. (2005-2006)

  • Foster's Group
    • Melbourne, Australia
    • National Manger, Business Documents and Securities
      • 1994 - 2001
      • Melbourne, Australia

      Developed procedures for the investigation and discovery of records by outside organizations.Developed implemented training programs designed to improve internal competencies on Record Retention.Implemented off-site storage rationalization and cost cutting procedures by contributing to the assessment of commercial secondary storage sites in relation to issues such as security, protection of records from environmental hazards, future plans for growth, an evaluation of retrieval services, the availability of media storage, the secure destruction of records and the quality of relationships with clients and reputation of the company.Managed projects for the documentation of archival records by developing appropriate archival series documentation to be utilized both as intellectual controls to Records Services holdings and as a guide to internal and external researchers to facilitate access to organizational records,Developed effective and cost efficient records disposition program for organizational records by:Providing of advice to department offices about the planning and implementing of records management and disposal programs; Surveying, evaluating and Appraising of records (paper and electronic) which have been created, received and maintained by the organization in order to maximize efficient use of current storage areas and office space; Created, implemented and reviewed Records Disposal Schedules,Developed Business Case for Electronic Document Management, Workflow, and Imaging.

Education

  • 2012 - 2012
    Victoria University
    TAE40110 Certificate IV in Training and Assessment
  • 2011 - 2011
    SAI GLOBAL pty ltd
    Lead Auditor - Information Security
  • SAI GLOBAL pty ltd
    Diploma in Business Auditing - Lead Auditor - Quality Management, OHS, Risk Management
  • Chiefly Business School
    Risk Management
  • Chiefly Business School
    Finance for Non Financial People
  • Chiefly Business School
    Managing Consultants and Contractors
  • Rational Management Pty Ltd
    Prince 2 Foundation Member
  • 1997 - 1999
    RMIT University
    Graduate Diploma in Electronic Document Management
  • 1995 - 1997
    RMIT University
    Graduate Diploma in Information Management
  • 1993 - 1994
    Department of Language and Literacy, University of Melbourne
    Completed the preliminary year and a thesis proposal in Masters Degree in Education
  • NMIT, formerly Preston Tafe
    Certificate in Information Technology and Computing
  • 1990 - 1991
    Department of Language and Literacy, University of Melbourne
    Graduate Diploma in Education
  • 1987 - 1990
    University of Melbourne
    Bachelor of Arts Degree, Graduate Diploma in Education

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