Experience

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  City of Waterloo

  • Waterloo, Ontario, Canada

  • Customer Service Representative

    • Jun 2022 - Present
    • Waterloo, Ontario, Canada

    Front-line customer service with a focus in prompt responses to customer inquiries/requests/concerns; main communication hub for 480,000 sq. ft. facility; seamless program delivery and facilitation; permit payment processing and associated reporting to reconcile and balance revenues; administrative support to facility and Recreation Services; detail-oriented creation of comprehensive day-to-day operations followed by facility staff; developing and implementing in-office policies, procedures, and best practices; and more.

• 

  CGI Entertainment

  • Kitchener, Ontario, Canada

  • Area Manager

    • Jan 2021 - Jun 2022
    • Kitchener, Ontario, Canada

    Area Manager of 4 retail cannabis stores: Responsible for abiding by government-operated cannabis regulations; main keyholder and point of contact for all supervisors and sales associates; staff hiring, on-boarding, and ongoing training for all employee levels; creation and implementation of staff training manuals; scheduling; inventory monitoring and reconciliation; managing product orders of up to $100,000; and more.

• 

  Fit Body Boot Camp

  • Cambridge, Ontario, Canada

  • Boot Camp Coach and Trainer

    • Apr 2018 - Dec 2019
    • Cambridge, Ontario, Canada

    Physiotherapy Assistant: Worked with Exercise Therapy clients to rehabilitate injuries/imbalances determined by a licensed physiotherapist; responsible for client programming, detailed charting of pain experience/progress (SOAP notes); created personalized programming to minimize pain and increase strength based on individual client needs and aims.Personal Trainer: 1:1, 1:2, and 1:3 style personal and small group training with individualized training plans, personally created, adapted, and carried out based on strength capabilities/aspirations and functional life goals.Personal Lifestyle Coach: Responsible for teams of 80+ members regarding virtual and in-house accountability, nutrition guidance, emotional support, and more.Boot Camp Coach: Responsible for form corrections, exercise modifications, encouragement, and upkeep of a high energy atmosphere; created custom-built boot camp programs for members.

• 

  City of Waterloo

  • Waterloo, Ontario, Canada

  • Programs and Facility Associate

    • Sep 2017 - Aug 2018
    • Waterloo, Ontario, Canada

    Front-line customer service providing prompt responses to customer inquiries/requests; bookings scheduling and payment processing; coordinated program delivery for various sports/activities; facility cleanup/custodial duties.

• 

  Wilfrid Laurier University

  • Waterloo, Ontario, Canada

  • Stadium Facility/Desk Attendant

    • Aug 2016 - 2018
    • Waterloo, Ontario, Canada

    Main point of contact for facility users for questions, concerns, and emergencies; custodial duties; football/lacrosse/soccer game-day preparation, operation, and take down.

• 

  Mia Fresco

  • Kitchener, Ontario, Canada

  • Evening Shift Supervisor

    • May 2016 - Aug 2017
    • Kitchener, Ontario, Canada

    Primary closing staff member, front-line customer service, employee training, and food preparation.