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Tonya Hawkins-Carlisle is a seasoned healthcare professional with extensive experience in clinical research, nursing, and medical records management. She has worked in various roles, including Clinical Coordinator, Nurse Clinical Abstractor, and Prior Authorization Nurse, and has expertise in Epic Systems, ICD-9, and Customer Service. She has also supervised staff and managed clinical sites. Tonya has a strong educational background in psychology and nursing, with a Bachelor of Arts degree from the University of Phoenix and a diploma in College Prep from Baltimore City College High School.

Experience

    • Clinical Coordinator
      • Oct 2017 - Apr 2018

      Setting up clinicals for CNA, GNA, Venipuncture, and Pharmacy students. Reaching out to probable clinical sites to obtain new contracts. Testing students and occasional taking them to MBON for paper applications completion.

    • Nurse Clinical abstractor
      • Dec 2007 - Jun 2010

      -Perform in-depth review of patient records from hard-copy medical records for the purpose of abstracting clinical information. -Facilitate improvement of the overall quality and completeness of clinical documentation for entry into the EPICcare clinical system. -Verify clinical diagnosis matches ICD-9 coding. QI all charts for correct documentation of transferred material and training of new employees.

    • Prior Authorization Nurse
      • Nov 2005 - Sep 2007

      -Reviewed, verified, and processed request for referrals, diagnostic testing, inpatient admission, outpatient procedure, home health, emergency room, durable medical equipment and supplies. -Identified QI and Case Management issues. Reviewed and corrected documentation for ICD-9 and CPT-4 coding.

    • LPN Adult Medicine Supervisor
      • Mar 2005 - Nov 2005

      Supervise a staff of 2 Medical Assistants and 1 Staff Registration person. -Assist physicians with referrals and medication distribution. -Telephonic and in person triage of patients. Ordering Medications and calling in prescriptions. ---Completing documentation for authorization for surgeries and medical equipment with appropriate ICD-9 coding attached.

    • School Health Nurse
      • Oct 2002 - Mar 2005

      Worked under the supervision of a R. N. and Health Department. -Supervised and assist health aides in school setting. -Assessed and triage health complaints and dispense medications as needed. -Counted medications and keep updated logs and forms to be reviewed by the Health Department.

    • Case Management Technician
      • Apr 2004 - Sep 2004

      Processed complex occupational illness claims for former contract atomic weapons workers and survivors. -Supported Case Managers in examining illness and survivor claims for factual and medical sufficiency and legal correctness. -Initiated claimant contact, tracked requested documents, interface with Case Managers, Nurses, Assistants, and other personnel as required ensuring adequate communication regarding status and activity required for processing an applicant claim. -Utilized Case Management System to track and update status of claims and responded to inquiries regarding status of claims.

    • Program Specialist
      • May 2002 - Oct 2002

      Insurance verification of benefits for Commercial, Medicare and Medicaid insurances for facilities, and private Physician offices by supplying correct ICD-9 and CPT-4 coding for billing purposes. -Assisted with the appeals process of denied claims and writing of letters of medical necessity. -Faxed and mailed of product literature and coding information. -Contacted patients for Co-payments and explained billing services. -Verified pharmacy coverage on-line.

    • Room Nurse
      • Apr 2001 - Mar 2002

      Communicated with physician offices for posting of procedures. -Assist physicians with procedures. Label and send specimens. -Provide daily check of crash cart equipment. -Assist in recovery room and education of patients upon discharge. -Keep daily room record of all narcotics used.

    • Pre-Certification Nurse
      • Jun 1998 - Dec 2000

      Advised physicians and/or providers of State mandates. -Made referral to medical director for denial when indicated. -Communicated proactively to managing physicians and/or other providers' alternative levels of care available for medical services. -Set-up discharge planning. -Maintained NCQA standards for notification and letter generation. -Identified QI and Case Management issues. -Provided training for departmental associates. -Utilized knowledge of Interqual and Milliman and Robertson criteria, HCFA, and COMAR, ICD-9 and CPT-4.

    • Authorization Nurse
      • Oct 1997 - Jun 1998

      Reviewed, verified, and processed request for referrals, diagnostic testing, inpatient admission, outpatient procedure, home health, emergency room, durable medical equipment and supplies. -Set up referrals for REM. Coordinated care for Medicaid members. -Verified pharmacy billing and authorizations. Reviewed and corrected documentation for ICD-9 and CPT-4 coding.

    • Pediatric Exit Nurse
      • Mar 1995 - Oct 1997

      Registered patients -Reviewed labs, ordered immunizations and was liaison between clinic and state agencies. -Implemented systems for tracking patients with delinquent immunizations, lead poisoning and sexually transmitted diseases. -Input referrals, made appointments for repeat testing, logged referrals and authorizations. SKILLS Word 7.0, Excel, PowerPoint, Nursing, Customer Service, Typing, Filing, WIC, Workers Compensation, Occupational Health, ICD-9, CPT-4, EPIC trained.

Education

  • 2009 - 2012
    University of Phoenix
    Bachelor of Arts - BA, Psychology
  • 1989 - 1991
    Johnston School of Pratical Nursing
    Nursing
  • 1986 - 1988
    Community College of Baltimore
    Nursing
  • 1982 - 1986
    Baltimore City College Highschool
    Diploma, College Prep

Suggested Services

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Industry Focus. “Health, Wellness and Fitness”

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