Experience

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  ServiceNow

  • San Diego County, California, United States

  • Senior Customer Support Delivery Manager - US Federal Government

    • 2020 - Present
    • San Diego County, California, United States

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  Viejas Casino & Resort

  • San Diego County, California, United States

  • Director of Business Development (And Asian Marketing)

    • 2019 - 2020
    • San Diego County, California, United States

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  TGC Services

  • San Francisco Bay Area

  • Global Customer Service, Support and Account Management Consultant

    • 2017 - 2018
    • San Francisco Bay Area

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  DataDirect Networks

  • United States
  • Software Development
  • 700 & Above Employee

  • Director, Global Customer Support - Customer service representatives, Level 1 engineers & Logistics

    • Aug 2013 - Aug 2016

    Reporting directly to the VP of WW Technical Sales, Service and Support

  • Sr Global Customer Support Manager - Customer service representatives, Level 1 engineers & Logistics

    • Feb 2013 - Aug 2013

    Reporting directly to the Senior Director of WW Customer Support & Operations

  • Sr. (eSAM) Enterprise Support Account Manager / Customer Advocate

    • Jun 2012 - Aug 2013

    Reporting directly to the Senior Director of WW Customer Support & OperationsDataDirect Networks (www.ddn.com) is the world’s largest privately held data storage company. We are the leading provider of data storage and computer technologies, solutions and services that enable content-rich and high-scalability IT environments to create and deliver value out of their information. Our customers include many of the world’s leading online content and social networking providers, high performance cloud and grid computing environments, life sciences, professional media and security and intelligence organizations. Deployed in thousands of mission critical environments worldwide, DDN solutions are the business-enabling backbone to today’s complex IT infrastructures.

  • e-SAM (Customer Advocate) and Global Customer Support Manager - Customer service representatives

    • Jun 2012 - Aug 2013

    Reporting directly to the Senior Director of WW Customer Support & Operations

  • Global Customer Support Manager - Customer service representatives & Logistics / Sr. e-SAM

    • Nov 2012 - Feb 2013

    Reporting directly to the Senior Director of WW Customer Support & Operations

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  Oracle

  • Redwood Shores, California

  • Senior Service Delivery Manager (SAM) / Customer Advocate - Top Accounts - Oracle US

    • Jan 2010 - Jun 2012
    • Redwood Shores, California

    Reporting directly to the Senior Director - Global Systems Top Accounts and Connected ServicesOracle acquired Pillar Data Systems.With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems.Engineered to work together, from servers and storage, to database and middleware, through applications, Oracle systems:Provide better performance, reliability, security, and flexibilityLower the cost and complexity of IT implementation and managementDeliver greater productivity, agility, and better business intelligenceFor customers needing modular solutions, Oracle's open architecture and multiple operating-system options also give customers unmatched benefits from best-of-breed products in every layer of the stack, allowing them to build the best infrastructure for their enterprise.

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  Pillar Data Systems

  • San Francisco Bay Area

  • Sr. Enterprise Support Account Manager / Cu Advocate - N. America Western Region / Federal / Canada

    • Jan 2010 - Oct 2011
    • San Francisco Bay Area

    Reporting directly to the VP - Global Customer Service and SupportFounded in 2001, Pillar Data Systems develops Application-Aware Storage systems for enterprise organizations. The Pillar Axiom is a virtualized storage system that does for storage, what VMWare does for servers. The Pillar Axiom system guarantees 80% utilization rates, the highest in the storage industry and is the most efficient storage system on the market today. The Pillar Axiom cuts administrative time and total cost of ownership by more than 50 percent. With sophisticated QoS, Pillar is the only storage system that can differentiate services based on application priority. The Pillar Axiom allows users to match multiple application characteristics to the appropriate service levels within a single storage platform. Pillar Data Systems is privately funded by Tako Ventures, LLC, the venture arm of Larry Ellison (Oracle Founder and CEO). As announced on 6/29/2011, Oracle has now acquired Pillar Data Systems. And effective 7/18/2011, Pillar Data Systems is now a wholly owned susidiary of Oracle. Oracle officially acquired Pillar Data Systems as of 10/1/2011.

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  Sun Microsystems

  • Sr. Critical Situation Manager / Escalation Manager - Sun Support Services - North America Region

    • Jun 2002 - May 2009

  • Sr. Business Escalation Leader

    • Jun 2000 - Jun 2002

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  ENTEX Information Services (since acquired by Siemens in April 2000)

  • Project Manager

    • Apr 1998 - May 2000