Experience

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  Next Phaze, Llc

  • Managing Partner

• 

  Next Phaze, LLC

  • 112 E Lexington St, Baltimore, MD 21202

  • Managing Partner

    • Feb 2016 - Present
    • 112 E Lexington St, Baltimore, MD 21202

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  Verizon

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Director State Government Affairs - Maryland

    • Sep 2008 - Dec 2018

    • Build cohesive relationships with schools, community organizations and government officials. • Manage special projects/issues. • Develop supporting materials, white papers and leave behinds for stakeholders. • Track and assess emerging broadband issues, technology and policy. • Facilitate broadband deployment or build at the community level. • Support management of FiOS franchise agreement.• Assist government relations through the preparation of briefings and background material for use in advocating public policy to lawmakers. • Develop third party advocacy to assist with issues and project development. • Handle complaint escalations from key stakeholders. • Assist in identifying strategic benefit of grant officering to non-profit organizations and schools at the community level.• Establish and coordinate community events and projects.• Generate opportunities for top-line revenue growth.• Promote education and technology in schools.

  • Senior IT Manager

    • Jan 1995 - Sep 2008

    • Manage a LAN & Desktop environment of over 250,000 desktops and technical staff members throughout the Verizon territories in the US, Europe, Asia and India. • Manage a number of IT professionals and projects ranging from server migrations, desktop deployments, Y2K compliance to the enterprise desktop encryption of over 80,000 devices.• Manage global staffing and consolidation efforts in the US and India.• Manage performance assessment of employees. • Manage expansion efforts for helpdesk implementation, local support staff augmentation, security policies, software distribution, standardization and day-to-day operations for Verizon Data Services in India. • Manage mission critical projects in support of enhancing security and reducing support cost.• Manage policies and procedures to ensure compliance with ISO 9002 guidelines.• Design and developed strategies to streamline operating procedures and improve service for internal and commercial accounts.• Manage outside vendors and develop Service Level Agreements.• Write business cases to acquire funding for new initiatives.• Manage virus remediation and prevention efforts.• Develop operating procedures for new products and services offering

• 

  PHAZE 10 Restaurant

  • 885 N. Howard Street, Baltimore, Md, 21201

  • Managing Partner

    • Nov 2011 - Dec 2015
    • 885 N. Howard Street, Baltimore, Md, 21201

    • Review work procedures and operational problems to determine ways to improve service, performance, or safety.• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.• Establish standards for personnel performance and customer service.• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.• Keep records required by government agencies regarding sanitation or food subsidies.• Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.• Review menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.• Schedule use of facilities or catering services for events such as banquets or receptions and negotiate details of arrangements with clients.• Monitor employee and patron activities to ensure liquor regulations are obeyed.

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  TT Systems, Inc.

  • Baltimore, Maryland Area

  • Partner

    • Jan 1988 - Dec 2015
    • Baltimore, Maryland Area

    Provide IT solutions for large corporations, government agencies, and small businesses including needs analysis, hardware and software network solutions, software training, software development., database solutions and web development.

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  System Source

  • Consultant

    • Jan 1993 - Jan 1995

    • Teach courses in Microcomputer applications and Networking to company executives and business professionals. Maintained a 4.5 instructor evaluation score on a scale of 1 to 5.• Provide IT consultation to companies in the area of database development and management, software development and network technology.

• 

  PSI

  • Director of Education and Programming

    • Jan 1986 - Jan 1993

    • Provide management consultation to affiliated schools in Rochester, Florida and Washington for Program of Studies and Computing Environment• Manage Education, Placement and Counseling departments• Hire and train staff • Build cohesive relationships with community leaders and government officials in support of promoting and sustaining technology awareness for current and new course offerings • Develop courses of study and schedules for computer programming, microcomputer applications, and data entry• Develop programs to meet state and federal guidelines for accreditation such as Academic Progress, Career Counseling, Retention and Placement• Recruit employers and place graduates