Experience

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  Mitel

  • Canada
  • Telecommunications
  • 700 & Above Employee

  • Privacy Engineer

    • Feb 2023 - Present

    Definitions of Privacy framework for existing products and third party integrations.

  • Cloud Architect

    • Dec 2014 - Present

    Development of solutions Blueprint documentation for Unified Communications and Collaboration. Topologies include virtualisation and tenanted solutions including proprietary optimised and 3rd party virtualisation. Development of solution Blueprint documentation for Contact Centres. Knowledge of networks, IP, ATM, MPLS, Ethernet, SDH. Design and deployment of hosted voice services using OTT (Internet based) connectivity.Working knowledge of security and privacy requirements, including requirements of PIPEDA, HIPAA, PCI-DSS, GDPR and others.Working knowledge of public/private cloud UC deployments including use of public cloud offerings, including GCP (GCE/GKE), Azure and AWS

  • SRE

    • Aug 2019 - Feb 2023

    Design, deployment and operational support for UC solution on Google Cloud Platform (GCE and GKE). Definition of customer configurations into corporate sales tool and automated deployment tools. Integration with and definitions of third party applications. Integration and management of Intrusion detection and prevention tools. Management of incident publication web site. Expanding product definitions for inclusion into other Cloud platforms, including AWS and Azure. Providing Sales Engineering documentation and sales engineering tools to simplify and rapidly assist in customer product cloud definitions, across the cloud solution (including third party products). Working with third party providers in providing customer support and advocacy, as needed. Remote working across multiple cloud products in multiple global geographic regions.

  • Security Professional

    • Oct 2017 - Aug 2019

    Definition of security requirements for products. Operation of Product Security Incident Response Team and working with security researchers. Product reviews to meet GDPR and related standards.

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  Mitel Networks

  • Kanata, Ontario, Canada

  • System Engineering Manager

    • Apr 1998 - Dec 2014
    • Kanata, Ontario, Canada

    System design of VoIP appliance product, including compute engine, internal bus interfaces for external line cards and internal DSPs. Definition of system behaviour. Traffic and Erlang modelling to determine resource requirements. Management of senior system engineer team. Team key in working wit...

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  Telecom Sciences (TSc)

  • Airdrie, Scotland

  • System Engineer

    • Nov 1995 - Apr 1998
    • Airdrie, Scotland

    Team lead on rapid development team. Technical prime working with 3rd party design contractors to introduce PC based digital softphone. Integration with 3rd party contact managers. Evaluation of SOHO market leading to rapid development and manufacture of a COTS variant of iMAGINATION product to m...

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  Philips Telecommunications

  • Airdrie, Scotland

  • Hardware Team Leader

    • Apr 1987 - Nov 1995
    • Airdrie, Scotland

    Design and development of new digital PABX/Key system (CDX), later re-branded under the SOPHO-S15/25/35 label. Design of compute engine, TDM switching, loss plans, tone, plans, line cards for analogue POTS and digital S-Bus terminals. Design for CAD, manufacturability, safety and EMC. Design for ...

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  GEC Telecommunications

  • Coventry, United Kingdom

  • Hardware Design Engineer

    • Sep 1982 - Apr 1987
    • Coventry, United Kingdom

    Design of analogue and digital line cards and multiplex equipment based on TEP1E practices: Analogue cards included subscriber and trunk units, and CNI/SVI. Digital cards for sub-multiplex of 256k, 512k, 338k and 676kbits/s. Included design and selection of FAW and justification strategy. Analogu...