Experience

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  AON Corporation

  • Chicago

  • Systems Engineer/Global TSS Organization

    • 2009 - Present
    • Chicago

    Provide technical support for all AON business units, specifically in the Storage arena. Partner closely with vendors including CSC, Rackspace and HP. Take an active role in design, solutions and architecture strategies with vendors and AON business units. Contribute to projects and task forces w...

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  Aon Risk Services

  • Chicago

  • Systems Engineer/Global CTO Organization

    • 2007 - 2009
    • Chicago

    Provide technical support for the AON applications teams and act as a liaison between CSC and all AON business units. Responsible for application release process, patching cycle and systems monitoring where applicable. Ensure change management process is documented and implemented without negativ...

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  Bank One/J.P. Morgan Chase

  • Chicago

  • Server Support and Desktop Technician

    • 2002 - 2007
    • Chicago

    Provide support for Investment Bank Citrix Server Farm. Responsible for patching, permissions and monitoring of Windows servers for the Investment Bank. Provide complete desktop support, including troubleshooting all software and hardware, password security and remote access, for Capital Markets,...

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  IBM Global Services

  • Team Leader

    • 1999 - 2002

    Responsible for providing leadership to Lotus Notes team charged with developing and fostering teamwork in order to exceed service levels identified in client agreements, with regular feedback to management. Interfaced with corporate security to facilitate guidelines for mail file audit requests....

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  First Chicago/Bank One

  • Chicago

  • Lotus Notes and Messaging Technician

    • 1997 - 1999
    • Chicago

    Region LAN Administrator with one direct report, Technical Support Specialist in a Novell 3.12 environment and Northern Region Training Coordinator. Planned, coordinated and led training classes in computer usage, customer service, collection methods and procedures for new and existing employees...

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  Pitney Bowes Credit Corporation (PBCC)

  • Rosemont IL

  • Customer Service Manager/LAN Technician

    • 1989 - 1997
    • Rosemont IL

    Region LAN Administrator with one direct report, Technical Support Specialist in a Novell 3.12 environment and Northern Region Training Coordinator.• Planned, coordinated and led training classes in computer usage, customer service, collection methods and procedures for new and existing employees...