Experience

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  National Aquarium

  • Customer Support/Reservationist Lead
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  National Aquarium

  • United States
  • Museums, Historical Sites, and Zoos
  • 400 - 500 Employee

  • Reservationist Lead

    • Jan 2022 - Present

    Run booking and refund reports and request overpayment payouts.Assist in the hiring and onboarding process. Train new hires. Currently supervising a team of six.Troubleshoot team member booking issues.Participate in departmental strategies and initiatives.Also, carry out other reservationist responsibilities.

  • Reservations Specialist

    • Aug 2019 - Jan 2022

    Assist callers by addressing questions and concerns regarding membership levels, set up, and renewal.Provide callers with accurate information on immersion tour purchases, planning, and processing.Responsible for the maintenance of the client’s membership information or reservation in Salesforce.

  • Guest Service/Community Engagement Specialist

    • Aug 2017 - Aug 2019

    Box office responsibilities include using Salesforce to set up memberships, input donations, process ticket sales, and payments during group check in.Act as host during special events, school trips, group visits and behind the scene tours.

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  Morgan State University

  • Baltimore, MD

  • Administrative Assistant to Interim Director of Procurement

    • Mar 2015 - Jan 2016
    • Baltimore, MD

    Personal/Administrative Asst.- Supported the Director of Procurement, which included but was not limited to, managing calendars and projects, setting up meetings, answering phones and greeting visitors. Also responsible for receiving and securing time sensitive and confidential bids, contracts ...

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  Century 21 Department Stores

  • Greater New York City Area

  • Guest Services Supervisor

    • Apr 2013 - Mar 2015
    • Greater New York City Area

    Client ServicesTeam Member - Successfully resolved various client issues, from returns to billing inquiries. Assisted VIP members: Buyers, Designers & Corporate clients, with purchases, including applying proper discounts and arranging to ship items when needed. Provided timely and satisfacto...

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  Barnes & Noble

  • Greater New York City Area

  • Department Manager

    • Aug 2002 - Jul 2010
    • Greater New York City Area

    Department Manager Increased morale and efficiency of cash department after implementing an employee advocacy network, which resulted in less attendance related issues.Supervises and trained customer service desk staff on store policy and proper customer assistance procedures.Served as a mediator...