Experience

• 

  Friendly Finance Corp

  • United States

  • Account Manager

    • Jan 2021 - Dec 2023
    • United States

• 

  Baltimore City Department of Transportation

  • Employee

    • Apr 2019 - Jan 2021

• 

  Toyota Financial Services

  • Owings Mills

  • Collections Specialist

    • Mar 2002 - Dec 2017
    • Owings Mills

    Analyze customers accounts to help them come up with solutions that best suits them. In the 12+ years that I've worked at TFS, I've held many positions. I started out in early stage collections. After only working there a year, I was moved to the Reinstatement department. In that department I was responsible for assisting customer's with getting their cars back as well as working with the repossession agencies and the auctions. I was also chosen by my manager to go to our Central location in Iowa to help to train other associates to be a part of our Reinstatement department. That training really benefited me to be able to train associates at my site. I have also worked in the skip dept, Late Stage collections, and I temporally did rights letters for customers that reinstated or paid off their cars. I was a peer mentor. In which I was responsible for assisting new hires while they are in training.

• 

  Metris Companies

  • Customer Service Representative

    • 1997 - Jan 2001

• 

  Murry's Inc.

  • Store Manager

    • 1990 - Mar 1997

    My responsibilities was to manage my store location, and any other store that needed assistance; which included but not limited to, Making sure that the store was opened and closed properly and on schedule. Managing 6-8 associates. Scheduling, inventory, accounts receivable and payable. I also had to make daily trips to the bank, and drop box. And many other job responsibilities.