Experience

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  City of Hope

  • Duarte, California, United States

  • Pathology Intake Specialist

    • Jul 2020 - Present
    • Duarte, California, United States

    Played an integral role in the creation and implementation of the Intake Specialist Team for the pathology department. This role required creating SOP, providing training for fellow staff members, along with trouble shooting for the newly developed sub department. Daily responsibilities consisted of procuring patient pathology case material for review by City of Hope pathologists for determination of oncology treatment plans. In charge of correspondence with internal clinicians and external medical facilities for the purpose of procuring patient pathology material. Other responsibilities included tracking of pathology material en-route to our facility and accurately maintaining excel log of all material that was received. Highly versed in medical terminology and HIPPA guidelines. Adept at working in a fast-paced environment that requires resourcefulness in problem solving. Quick uptake and retention of new information made it possible to be selected to take on the great task of co-creating an intrinsic sub-department within the pathology department.

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  LACERA

  • Pasadena

  • Intermediate Typist Clerk

    • Aug 2019 - Jul 2020
    • Pasadena

    Fulfilling high-volume data entry transactions related to retirement and employee benefits. Researching and analyzing member accounts. Processing basic member account requests, including but not limited to updating direct deposit accounts, beneficiary changes and address updates in accordance with established policies and procedures. Authenticating legal documents such as birth, death, and marriage certificates in accordance with predetermined but specialized procedures. Transferring data from forms and applications into system accounts while checking for completeness, accuracy and compliance with legal and other requirements.

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  County of Los Angeles Probation Department

  • Arcadia

  • Administrative Clerk

    • Jul 2018 - Aug 2019
    • Arcadia

    Perform specialized clerical duties that consist of data entry pertaining to probationers, specifically the data entry of warrants and the proper closure of felony cases. Other responsibilities included providing any necessary clerical support to the deputy probation officer staff. Also provided back up support to front desk receptionist, tasks include checking in clients/visitors and overseeing incoming phone calls.

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  Inter Valley Health Plan

  • Pharmacy Specialist

    • Apr 2014 - Apr 2016

    Answering questions and providing information to the public along with medical professionals relating to matters of regulation, procedures and the preparation of prior authorization and filing applications. Coordinated between pharmacies and members to resolve member account issues and updated account information in system to ensure current and accurate member account. Maintained accurate files and ability to prioritize in a fast-paced call center environment.

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  Pomona Community Health Center

  • Pomona, California

  • Pharmacy Technician

    • May 2013 - Apr 2014
    • Pomona, California

    Worked closely with at least twenty patients a day, aiding in the application process of Prescription Assistance Programs. The diverse patient population required great listening and communications skills to ensure medication compliance.

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  CVS Pharmacy

  • Hacienda Heights

  • Pharmacy Technician

    • Nov 2007 - May 2013
    • Hacienda Heights

    Assisted approximately 200 individuals daily in a high volume community pharmacy. Skilled at working in a high-performance team as well as solving and diffusing escalated problems independently. Maintained individual records accurately and confidentially abiding by state regulations.