Experience

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  Sanitas Vida

  • Buena Park, California, United States

  • Owner

    • Jul 2019 - Present
    • Buena Park, California, United States

    Vitamins, Supplements, and Natural Health Products

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  Tri-State Employer Services

  • On Site Supervisor

    • Apr 2014 - Apr 2015

    Recruited to the overnight shift for a major logistics client. Provided high level customer service and ensure compliance to all company’s rules and regulations. Key Results: Ensured customer satisfaction by responding to customer enquiries in responsive manner.  Managed daily on-site operations such as headcount, check-ins of employees to ensure staff’s availability during working hours. Trained all temporary employees and new hired staff in line with company policies and procedures.  Organized business review meetings with clients to improve performance continuously and qualitatively.  Monitored all company activities and ensure compliance with company procedures and policies. Recruited, trained and inducted employees to achieve and maintain designed staffing pattern. Organized and conducted interviews and perform background investigation and provide on-site tests to all prospective employees. Coordinated with supervisors and management to plan activities for higher productivity on production site. Developed and maintained relationship with management and supervisors to resolve employee issues, concerns and grievances as per existing company policy. Developed ways to retain all employees through motivation and encouragement. Managed employee pool by hiring, retaining or terminating of same, evaluated performance and counseled employees to improve performance. Maintained weekly temporary payroll and employee personal files to facilitate effective personnel management. Provided orientation to employees in terms of company values and culture to affiliate employees as per organizational requirement.

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  Select Staffing

  • Rancho Dominguez

  • On Site Manager

    • Apr 2010 - Jul 2012
    • Rancho Dominguez

    Recruited to help open new company branch in Rancho Dominguez, guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.Key Results: Played a key role in ensuring the success of the night shift which I managed . Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch’s employee-retention rate of 89% within an industry where high turnover is the norm. Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and non-exempt level. Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained other on-sites and associates on procedures to follow in case of injury. Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company’s first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide. Revised job descriptions across all levels and 50+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position

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  Mainstay Business Solutions

  • Greater Los Angeles Area

  • On Site Supervisor

    • Oct 2007 - Apr 2010
    • Greater Los Angeles Area

    I was promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews.Key Results: Trained 25-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reworked new-hire orientation program to include HR information and company resources. Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours from 200+ to less than 15 per month. Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.

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  Auto Zone

  • Buena Park CA

  • Parts Sales Manager

    • 2006 - 2007
    • Buena Park CA

    Recruited to realign and lead technical group in managing product, quality and warranty resolution with accountability to increase customer satisfaction and reduce warranty cost. Designed and implemented performance planning processes and procedures. Supervised and developed staff of 15 Engineering professionals, coordinated with external consultant and recruiters to support engineering added needs for design and development support.Key Results: Reduced warranty resolution by 35% in less than 9 months achieved by closely reviewing supplier designs for application capabilities and tailoring accelerated test plans to simulate field application. I directed and managed private accounts with CarMax. Managed 15 mechanics that I trained in safety and hazard regulations Coached team of a total of 50 employees in different regulations and policies.

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  Bigs Pizza & More/ Shakeys

  • Anaheim Ca

  • Supervisor

    • Aug 2002 - Jul 2006
    • Anaheim Ca

    I looked over the day-to-day management, including staffing, training, purchasing, cost control, 5 facilities, maintenance, advertising, customer relations, marketing, call centers, and menu development. I created, developed and implemented all formalized operational systems and procedures including employee handbook, flow charts, forms, check-lists, server/bartender/kitchen associate job descriptions and incentive programs.Key Results:Supervised call centers and 5 restaurants with a staff of 70+ employees. Coordinated Team Parties and Private Parties Created the biweekly work schedule for all 5 restaurants Created the call center maintenance schedule every month Managed payroll duties (Hours & Bonus) Reviewed previous day orders for errors and areas of improvement Compliant advisor for both call center and restaurants Evaluated call center employees Interviewed & recruited potential candidates for peak seasons Hosted safety meetings and new employee orientations for each restaurant locationRecognized for cultivating long term, stable staff with team-player philosophies; credited with increasing revenues 167% over three years by increasing customer base and average check. Orchestrate recipe/menu development based on guest trends/preferences and seasonal considerations; sources vendors and negotiates inventory costs