Experience

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  Pitsco Education

  • United States
  • Education Administration Programs
  • 100 - 200 Employee

  • Application Systems Analyst

    • Jan 2020 - Present

    Supported Microsoft Dynamics 365 CRM (D365) application by providing customization, data curation, and end-user support. Also conducted testing for Development Team using Jira collaboration tool. Worked with Pitsco proprietary quoting system, Microsoft SQL Server Management Studio, PowerApps, PowerAutomate (Flow), PowerBI, Microsoft CustomerVoice, and Microsoft Bookings.Supported CRM migration from D365 Infor CRM: data migration, CRM customizations, and scripting (C#).Also created intranet-type venue on Microsoft Teams/SharePoint to centralize documents and forms. Also worked with Communications team to create spaces for company updates, news, and general social-media-type engagements.

  • Marketing Research Specialist

    • Jun 2018 - Dec 2019

    Researched competitors in STEM education market. Also facilitated The Ambassador Group (TAG)--a community of STEM teachers and mentors--to discuss the latest education trends and challenges. Also participated in product ideation groups and summits.

• 

  The Empire District Electric Company

  • Joplin, Missouri Area

  • Supply Management Specialist (Real Time)

    • May 2017 - Jan 2018
    • Joplin, Missouri Area

    Provided daily strategy for Empire District Electric (EDE) within the Southwest Power Pool (SPP). Monitored and deployed generation units within fleet including wind, hydro, natural gas, and coal to support the profitability of units on the Integrated Marketplace. Automated Microsoft Office tools to streamline daily tasks and calculations.

• 

  Leggett & Platt

  • United States
  • Furniture and Home Furnishings Manufacturing
  • 700 & Above Employee

  • Network Analyst (Sysops/Corporate Network Support)

    • Jan 2014 - Apr 2017

    Provided local and remote server admin support for Leggett & Platt proprietary ERP application (LPCS). Supported system backup, firmware updates, printers, production scales, thin clients, Motorola/Intermec mobile computer RF scanners, and Aruba access points.

  • Intern (Corporate Network Support)

    • Jun 2013 - Dec 2013

    Assisted in Microsoft Lync and McAfee ePO server testing and deployment and assisted in training/communications plan.

• 

  Missouri Southern State University

  • Joplin, Missouri Area

  • Computer Lab Assistant and Tutor

    • Oct 2012 - Dec 2012
    • Joplin, Missouri Area

    Provided one-on-one assistance and tutoring for .NET programming and various computer applications (e.g. Microsoft Office applications). Assisted professors with grading assignments.

• 

  L-3 Communications (Military Professional Resource, Inc.)

  • Bolling AFB; Washington, D.C.

  • Geopolitical Intelligence Analyst

    • Dec 2008 - Dec 2010
    • Bolling AFB; Washington, D.C.

    Provided All Source analysis for Defense Intelligence Agency (DIA) Middle-East and North Africa (MNA) team including 6 months in Baghdad, Iraq in support of Operation Iraqi Freedom. Supported Joint Intelligence Operations Center (JIOC, Pentagon).

• 

  US Army

  • Fort Stewart, GA

  • Military Intelligence Analyst (35F)

    • Oct 2003 - Aug 2008
    • Fort Stewart, GA

    Provided All-Source and Targeting analysis in support of Operation Iraqi Freedom. Over 24 months of intelligence experience in combat environment.Assisted with power, communications, and systems support (SYSCON) in combat zone: network integrity; Microsoft and proprietary military applications; backup generators; and Trojan Spirit system.

• 

  Washington Mutual Bank (now JP Morgan Chase)

  • Bellevue, WA

  • Senior Bank Teller

    • Jan 2001 - Aug 2003
    • Bellevue, WA

    Provided customer service and accurate transaction for clients.