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Tomasz Kosalka

Director, Reporting and Analytics at The Norfolk & Dedham Group
Intro Book
Seasoned analytics professional with expertise in data analysis, business intelligence, and operations research.
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Location
Harrisonburg, Virginia, United States, US
Languages
  • Russian -
  • Polish -
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Bio

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Tomasz Kosalka is a seasoned analytics professional with 20+ years of experience in data analysis, business intelligence, and operations research. He has expertise in data modeling, predictive analytics, and process improvement. Kosalka holds a Master of Science in Operations Research from West Virginia University and a Master of Engineering in Engineering Management from AGH University of Science and Technology.

Experience

  • The Norfolk & Dedham Group
    • Harrisonburg, Virginia, United States
    • Director, Reporting and Analytics
      • Apr 2020 - Present
      • Harrisonburg, Virginia, United States

  • Rosetta Stone
    • United States
    • Software Development
    • 200 - 300 Employee
    • Sr. Manager, Data Analysis
      • Nov 2012 - Apr 2020

      Customer sentiment and satisfaction analysis.Operations and product analytics.Continuous improvement initiatives.Business Intelligence development and implementation.

    • Senior Customer Experience Analyst
      • Jun 2009 - Nov 2012

      Product and user experience analysisLearning analyticsProcess ImprovementPredictive ModelingReporting

  • Progressive Insurance
    • Sr. Data Analyst
      • Jun 2006 - Jul 2009

      Claims Process analysisPD and BI trend analysis.Call Center WFM and staffing modelingForecasting and predictive modelingClaims Control reporting

  • West Virginia University
    • Morgantown, WV
    • Research and Teaching Assistant
      • Jan 2004 - Jun 2006
      • Morgantown, WV

      Statistics and ProbabilityDigital Simulation

  • HCS Europe
    • Managing Director
      • Feb 2001 - Jul 2003

      ISO 9001:2000 Quality System implementation.Product development.ERP/CRM system implementation

Education

  • 2003 - 2006
    West Virginia University
    Master of Science (M.Sc.), Industrial Engineering
  • 1995 - 2001
    AGH University of Science and Technology
    Master of Engineering (M.Eng.), Engineering management

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Industry Focus. “Computer Software”

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