Experience

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  Keller Williams Realty, Inc.

  • Annapolis, Maryland, United States

  • Licensed Realtor

    • Aug 2020 - Present
    • Annapolis, Maryland, United States

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  Martin's Caterers

  • Baltimore, Maryland Area

  • General Manager

    • Dec 2018 - Dec 2019
    • Baltimore, Maryland Area

    General Manager at Martin's West the largest location in the Martin's Caterer family. $10MM in annual revenue serving tens of thousands of patrons with more than 500 events a year. Event types include: corporate meetings, trade shows, weddings, personal celebrations, crab feasts and oyster and bull roasts.Oversees a staff of 10 sales professionals, 25 culinary staff, and 50 people in operations.

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  Brightview Senior Living

  • Baltimore, Maryland Area

  • Director Of Dining Services

    • Oct 2017 - Oct 2018
    • Baltimore, Maryland Area

    Create and execute the food and beverage experience for an upscale senior living community. Full operational, financial and human resources responsibilities

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  Guest Services, Inc.

  • General Manager

    • Apr 2016 - May 2017

    General Manager of the Fairfield Inn and Suites by Marriott in Ashland, Virginia opened Spring 2017.Founded in 1917, Guest Services, Inc. has worked tirelessly to earn the reputation as the premier private hospitality management company and National Park Service concessionaire in the US. Guest Services, Inc. takes great care and pride in providing best-in-class services across a wide variety of client sites including hotels, resorts, luxury condominiums, government and business dining facilities, state and national park recreation, museums, conference centers, senior living centers, health care systems, school and university dining facilities, specialty retail stores, and full-service restaurants. The Fairfax, Virginia-based company and its subsidiaries employ in excess of 3,000 team members at more than 250 facilities, which welcome more than 35 million guests annually across the United States.

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  University of Massachusetts Amherst

  • General Manager/Director of Hospitality

    • Feb 2014 - Apr 2016

    Executive SummaryAccomplished leader with 25 years’ progressive experience as director or department head in hotels (urban, suburban and resorts), restaurants and private golf clubsBusiness Strategy Development and Execution – Stay current with industry trends, monitor strengths and weakness of competition and explore new business opportunities. Execute business plans designed to maximize property customer satisfaction, profitability and market share. Experiment with new ideas and take calculated risks to improve guest satisfaction and profitability. Continually ensure business plans and actions have a positive impact on property performanceBusiness information Analysis – Review business related data such as market share, financial performance, inventory, employee engagement and customer satisfaction; analyze business information to proactively address changing market conditions, ensure property operates within budgetary guidelines and achieves profit margin goals; integrate business information into business plansRevenue Management – Develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction ; establish revenue strategy that supports brand positioning in local market; ensure demand forecasting and sound revenue practices are in place to maximize yield; identify ways to grown occupancy, RevPar and market share by researching and staying aware of competitor strategies.Customer and Public Relations Management – Interact with guests and other customers to obtain feedback about their experiences on property; utilize guest/customer feedback to recognize outstanding employee service performance and improve service delivery; establish presence in the market by actively promoting an exemplary brand image, involved in the local community by developing strategic alliances with local officials, businesses and customers.

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  Marriott International

  • Assistant General Manager

    • Sep 2008 - Feb 2014

    Business Leader for the property with a “hands on” approach; knowledgeable in the operating principles and practices of all brand/property specific functions to support the successful operation of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales and Marketing, Security/Loss Prevention and Retail/Gift Shop)Property Project Manager of 2008 Rooms renovation (added 55 new rooms) and 2011 Public Space renovation (all space renovated, added new Lobby, Restaurant and Retail Store); developed renovation plan that has been adopted by the Region

  • Senior Event Manager

    • Sep 2006 - Sep 2008

    Prepare all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phase of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Serves as the event planner’s primary point of contact on property and is responsible for their experience

  • Director of Restaurants

    • Sep 2004 - Sep 2006

    Direct the operations of Restaurants, Bars and Room Service. Improve the customer experience experience and financial performance through successful execution of operations and continuous collaboration and direction of food, beverage and culinary teams

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  Hunt Valley Golf Club

  • Phoenix MD

  • Director Food and Beverage/Chef

    • Sep 1997 - Sep 2004
    • Phoenix MD

    Responsible for management of floor staff and culinary staff at 2 restaurants, banquet facilities and 2 on course venues at a private golf club. Created and executed innovative sales and marketing plan, continually exceeded customer service expectations of company and members

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  Lone Star Steakhouse / Texas Land & Cattle

  • Columbia Maryland and Laurel Maryland

  • General Manager/Kitchen Manager

    • Sep 1992 - Sep 1997
    • Columbia Maryland and Laurel Maryland

    Opening General Manager in Columbia MD. Overall service and fiscal responsibility for this 240 seat restaurant. Kitchen manager at the most successful store opening in company history (Laurel MD). Full responsibility for ordering, scheduling,and food quality.

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  American Cafe

  • Beltsville MD

  • General Manager

    • Sep 1991 - Sep 1992
    • Beltsville MD

    Overall functional responsibility for the Restaurant, Room Service and Banquet operations for the Sheraton College park North Hotel

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  ITT Sheraton

  • Walt Disney World FL/Baltimore MD

  • Room Service Director/Restaurant Manager/Catering Sales Manager/Banquet Manager

    • Sep 1985 - Sep 1991
    • Walt Disney World FL/Baltimore MD

    At Disney World I directed the 24 hour room service operations and in suite Catering of this 1500 room resort and then ran the 3 meal-a-day restaurant. In Baltimore I was first the Banquet Manager with Departmental responsibilities for on and off-premise catering and then a Catering Sales Manager responsible for all market segments

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  the Columbia Inn

  • Banquet Manager

    • May 1977 - Sep 1985

    This is where I started my Hospitality career as a busboy and worked my way up through the hourly and then management ranks. When I started this property was the independent ( owned by the Rouse Co.)3-story Cross Keys Inn. In 1981 the tower was added and the name changed to the Columbia Inn