Experience

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  MHG Insurance Brokers

  • United States
  • Insurance
  • 1 - 100 Employee

  • Manager

    • Feb 2018 - Present

  • Account Executive

    • Feb 2014 - Present

    Tom Nickerson Joins MHG Insurance Brokers in Fort LauderdalePosted on February 25, 2014 by Melissa Gribas MHG Insurance Brokers, a national brokerage in the United States specializing in life and health insurance for groups and individuals as well as business insurance, is pleased to announce and welcome Tom Nickerson to our Ft. Lauderdale team in the role of Account Executive. Tom will be tasked with managing the day to day administration of our Life & Health client accounts. In addition to life and health products for groups and individuals, health care reform guidance and employee benefits solutions, MHG also offers a full line of business insurance solutions.Tom grew up in North Eastern US (Connecticut, New Jersey & New York), where he attended the New York University, graduating in Communications. He began his career as an insurance agent, working his way up to Underwriting Support Manager. He is experienced in customer support and process improvement, as well as sales and sales support.“We have high expectations for our Account Executives,” said Stephen Beck, Manager of the Life & Health Division. “Tom’s years of experience and technical aptitude will be a great asset to our team.”Tom is a supporter of the organization Ability Beyond Disability, an organization individuals with disabilities to pursue more independent lives. In his spare time, Tom pursues his passion for videography.

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  Independent Insurance Professional

  • Deerfield Beach, FL

  • Licenced Insurance Professional with Management Experience

    • Apr 2012 - Present
    • Deerfield Beach, FL

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  Insurance Sales Operations Project Management Leadership in the Miami/Fort Lauderdale Area

  • Miami/Fort Lauderdale Area

  • Sales Operations Project Management Customer Service | LION | Open Networker

    • 2012 - Present
    • Miami/Fort Lauderdale Area

    Attending networking events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

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  Teleperformance

  • North Lauderdale, FL

  • Supervisor

    • Jul 2012 - Jan 2014
    • North Lauderdale, FL

    United Healthcare Medicare Telesales Account Manage a team of 15 telesales insurance agents in enrolling Medicare eligible individuals into Medicare Advantage and Prescription drug plans.  Successfully lead a team in reaching UHC sales targets during the Medicare open enrollment period of 20% sales conversion or greater of all calls received (including customer service related calls).  Initiate daily coaching for agents in following the consultative sales model using an appropriate greeting to the caller, setting agenda, asking for acceptance, determining needs, handling objections and closing. Focus on insuring compliance is met for the Medicare enrollments according to CMS guidelines. Achieved through recorded call review, live call monitoring and side-by-side monitoring.

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  Coventry Health Care

  • Sunrise, Fl

  • UW Manager

    • Sep 2007 - Mar 2012
    • Sunrise, Fl

    Skillfully oversaw a wide range of insurance underwriting, customer support and process improvement activities – ensuring growth, customer satisfaction and accuracy. Trained, coordinated and supervise call center staff of four. Created and designed new applications to align with the product line. Devised and analyzed accurate sales forecasts. Collaborated with IT to ensure all online submissions received the necessary returns and support with no downtime.  Successfully created a system process for Individual Product Application tracking and work flow which cut total process time in half with up to 2,000 applications submitted monthly.  Improved incoming call volume to less than 30 second wait time while managing over 3,000 calls a month thought an effective software implementation.

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  Vista Healthplan

  • UW Support Manager

    • Jan 2000 - Aug 2007

    Led all Sales Support strategies and operations – assisting both internal and external agents in conflict resolution and problem solving related to client issues. Worked with upper management in devising and implementing new processes to increase sales, lower costs and increase efficiencies.  Skillfully interfaced with the Brokerage Community – increasing business submissions by 15% while maintaining solid customer service.  Began and set up a new agent support department from scratch – ensuring all processes were streamlined and worked well together.

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  Foundation Health

  • Sunrise, FL

  • Sales Support Manager

    • Jun 1996 - Dec 1999
    • Sunrise, FL

    Maintained and expanded sales department – ensuring increased customer satisfaction, sales and growth. Hired, trained and supervised a staff of 16 sales representatives toward improved production, performance and achievement.