Experience

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  Michael Foods

  • Sr. IT Support Analyst

    • May 1997 - Present

    Oversight of company’s day to day computer operations at multiple sites throughout New Jersey and Pennsylvania. Manage activities related to voice and data network infrastructure, hardware and software issues, IT project management, WAN, LAN, wireless and VPN connectivity, installation and maintenance of manufacturing production VLAN systems (Allen-Bradley) as well as BYOD (Bring Your Own Device) issues related to smart phones, tablets and other emerging platforms.Skill set includes administration of …Microsoft Active Directory Voice/Telco - Cisco Call Manager and Voice Mail administration,VPN connectivity - F5 Networks, Cisco AnyConnect, Citrix, RSA SecurIDPatch Management - Microsoft SCCM and WSUSAnti-Virus Management - Symantec Endpoint & Microsoft System Center Endpoint Protection Backup and Storage Management - IBM Tivoli Storage Manager, CrashPlan ProEMAIL Spam Management - Postini, Mimecast,Network Performance Monitoring - SolarWinds, Riverbed CascadeI have also spent many years in direct support of end users of Microsoft Office and a wide variety of off the shelf and custom designed software applications.

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  NJ Symphony Orchestra

  • Computer Operations Manager

    • Sep 1985 - May 1997

    Manage IBM AS/400 based box office ticketing system including ongoing redesign and enhancements, RPG programming and reporting, etc. Troubleshooting and maintenance of AVAYA telephone PBX as well as local area network, personal computer and printer hardware and software issues. Responsible for design and updating of content for company's web site. Ongoing computer training of staff and management personnel.