Experience

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  Liberty Group

  • Raleigh-Durham, North Carolina Area

  • Multidisciplinary Solutionizer

    • Jul 2018 - Present
    • Raleigh-Durham, North Carolina Area
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  Seeking full-time or contract position - open t...

  • Raleigh-Durham, North Carolina Area

  • Multidisciplinary Solutionizer

    • Jun 2018 - Present
    • Raleigh-Durham, North Carolina Area
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  The Mundy Companies

  • GE Aviation Plant, Durham, NC

  • Multidisciplinary Solutionizer

    • Jun 2015 - Jun 2018
    • GE Aviation Plant, Durham, NC

    Fire Protection System Team Lead • Licensed North Carolina Sprinkler Maintenance Technician.• Achieved compliance with NFPA 25 Standards for GE’s Durham Engine Facility.• Created specifications for all NFPA-required periodic tests and inspections. • Developed and published proce...

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  Verizon Enterprise Solutions

  • Cary, North Carolina

  • Analyst – Technical Customer Service

    • Mar 2014 - Mar 2015
    • Cary, North Carolina

    Third shift WAN, LAN, IPT, Voice and application support for Johnson & Johnson and Kaiser Permanente domestic operations. Responsible for • SLA-compliant dispatch of Verizon Field Engineers on critical and major incidents for Johnson & Johnson and Kaiser Permanente• ETMS Ticket lifecycle ...

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  Verizon Enterprise Solutions Group

  • MCI/Verizon

  • Migration Manager

    • Jan 2012 - Jan 2014
    • MCI/Verizon

    Coordinated migration of 20,000+ high speed data circuits for the Federal Government from the VBNS to PIP protocol. • Completed order entry macros for 11 Department of Homeland Security’s agencies; assisted with seven other non-DHS clients.• Successfully updated Department of Homeland Security’s...

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  Verizon

  • Cary, NC

  • Senior Network Technician

    • Apr 2007 - Nov 2011
    • Cary, NC

    Responsible for the logical and physical provisioning, testing and troubleshooting of high speed data circuits, gateway routers and switches for national and multinational accounts including Wells Fargo, Boise, Capital One, Cascade, United Airlines, and Bank of America. • Surpassed targets for n...

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  Verizon Enterprise Solutions

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Supervisor

    • Aug 2001 - Mar 2007

    • Held weekly staff meetings to improve communications and ensure alignment between field operations and inside engineers.• Coordinated customer escalation and resolution process. • Generated and oversaw technician work schedules and monitored progress against plan. • Analyzed productivity and provided mentoring as needed.• Editor in Chief of “Twisted Pair” monthly newsletter to share knowledge, introduce emerging technologies and promote culture of quality.

  • ISO Point of Contact/Process Prime

    • Jun 2002 - Sep 2004

    • Directed monthly Quality meetings to design and implement departmental process improvements.• Ensured compliance with ISO 9000 standards. • Managed departmental procedures and served as Audit Coordinator.• Received Outstanding Contributor Award from Senior VP for planning, organizing, and directing successful ISO 9001:2000 Certification effort.• Beat target deadline for all deliverables by 4 months (8 vs 12).• Achieved successful external audit 6 months ahead of industry norms (14 vs 20).

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  United States Air Force

  • Grand Forks Air Force Base

  • Electrical Power Production Specialist

    • Oct 1968 - Nov 1972
    • Grand Forks Air Force Base

    • Operated and Maintained Prime Power and Standby Power generators• Identified and repaired defective power-generating components• Determined operational readiness of power production equipment• Checked installed equipment to ensure compliance with policies• Operated high- and low-voltage switche...