Experience

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  CSI Technology Group

  • Central New Jersey Area

  • Account Manager

    • Oct 2018 - Present
    • Central New Jersey Area

    Premier Software Solutions for eGovernmentProviding software and technology services in the criminal justice, intelligence, prosecutorial and judicial domainManage the implementation of CSI’s Infoshare™ Solutions for new and existing accounts in Pennsylvania, from contract signing to go-liveResponsible for providing proactive relationship management to ensure critical client situations are addressed and that clients receive exceptional serviceProvide training and implementation assistance to new and existing clientsTasked with sales and sales support for existing and new clients

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  Metro Technology Services, Inc.

  • Greater Philadelphia Area

  • Project Management / Customer Relations / Sales Support / Applications Support

    • Apr 2006 - Jul 2018
    • Greater Philadelphia Area

    Since 1986, Metro Technology Services, Inc. has developed specialized software solutions to meet the specific needs of law enforcement agencies.Acted as the principal liaison to 3rd party software Business Partners. Key member of the design team and owner of interface implementation and integration support (LEJIS, CJSIS, CobraNet, Lehigh County RIIC, etc.)Responsible for end to end project management from project planning, delivery, managing client and development team interactions to trouble shooting.Lead knowledge expert and product designer for the MetroAlert data sharing product ALERT Server. Tasked to assess, deescalate and rectify complex customer issues outside of normal remote support processes where needed to ensure customer satisfaction and retention.Supported the sales process for all MetroAlert solutions: defining marketing and pricing strategies, delivering product demonstrations, clarifying technical specifications and writing sales proposals.Application Support/TrainingMember of a small team, which provided software support to over 500 clients via phone and email.Participated in software testing and quality control during the development phase. Provided onsite and webinar training for all products and modules.Conducted onsite and remote installation and configuration of the Records Management Software, SQL Database and client desktop application.Instrumental in the redesign of the UI before the release of the version 2 of the product.

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  RATEX Business Solutions Inc.

  • Greater Philadelphia Area

  • Customer Support Manager

    • Mar 1997 - Jul 2004
    • Greater Philadelphia Area

    The premier retail management software provider in North America to the collegiate Bookstore Industry.Responsible for the acquisition and implementation of a CRM system to increase employee productivity, track and highlight potential software issues and provide clients a 24/7 self-serve portal. Managed a small team of application specialists.Presented at yearly users' conference.Tasked with the creation of the UI in the transition from a character user interface.

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  UniQuest Inc

  • Greater Philadelphia Area

  • Application Support Specialist

    • Sep 1991 - Dec 1997
    • Greater Philadelphia Area

    Inventory retail management software provider to small boutique retail chains.Participated in quality control and testing during the development cycle.Tested, validated and shipped client software updates.Provided superior remote software support to customers.

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  Concept Systems Inc

  • Philadelphia Area

  • Application Support Specialist

    • Mar 1989 - Sep 1991
    • Philadelphia Area

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  The Bookstore University of Pennsylvania

  • Philadelphia

  • Systems Manager

    • Aug 1982 - Mar 1989
    • Philadelphia