Experience

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  Fitronics

  • United Kingdom
  • Software Development
  • 1 - 100 Employee

  • Professional Services Manager

    • Jan 2024 - Present

  • Key Account and Partner Manager

    • Aug 2018 - Dec 2023

    I am accountable for the sales function of an international saas based software company ensuring year on year growth. Key responsibilities include:-Determine annual unit and gross-profit plans by implementing marketing strategies; analysing trends and results-Establish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volumes and profit for existing and new products-Keep up to date with supply and demand, changing trends, economic indicators and competitors-Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks-Plan to ensure achievement of organisational and personal targets, aligning with company sales policies and strategies- Generate leads and close new deals- Meet with customers to discuss their evolving needs and to assess the quality of our company's relationship with them-Develop and implement new sales initiatives, strategies and programs to capture key demographics-Sell to existing and potential direct accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process-Continually develop knowledge of the business climate, applications and competition -Develop, maintain and execute a territory plan-Continually assess current business distribution channels, develop and evaluate their performance and manage conflict ensuring alignment with territory plans-Attend / network at industry events and conferences -Maintain data relative to partners, accounts and activities and will document customer interactions-Use CRM (Salesforce)-Prepare reporting as needed

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  Institute of Physics

  • London, United Kingdom

  • Interim Programme Manager

    • Feb 2018 - Aug 2018
    • London, United Kingdom

    Responsible for delivering the programmes that provide value to the organisations members. I develop new ways of working through development of enhanced business processes, data management systems and team working. The role also includes handling multiple budgets, line managing a team of 4 and the management of operational inter-dependencies across the department as well as working with other departments and external partner organisations and stakeholders.Key Achievements:- Over seeing the governance of member special interest groups- Management of the organisational awards process- Integration of multiple software tools through the department including a CRM system (Salesforce), project management tool (Trello) and award management programme (Awards Force)- Ensuring GDPR compliance - Project managing the development an innovative industry (physics) landscape data source

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  Wide Horizons The Adventure Learning Charity

  • London, United Kingdom

  • Head of Client Relationships & Strategic Partnerships

    • Nov 2015 - Dec 2017
    • London, United Kingdom

    As a member of the Senior Leadership Team, I contribute to organisational strategy, represent the organisation externally and act as a role model to colleagues. I oversee the management and development of all 400+ customer relationships across the organisation, ensuring that key accounts are managed to the highest standards taking the responsibility for a budget of £3million. I have taken the strategic lead for customer service across the organisation, enabling Wide Horizons to cement a position as the market leaders in the sector and work alongside colleagues from around the organisation to create a journey for customers built on the highest levels of customer service possible, from enquiry through to post visit. Further to this I play a pivotal role, in designing products for new and existing clients and lead the Sales and Marketing function of the organisation. Key Achievements: Management• Transformed the culture of the organisation (100+ staff members) to become customer focused • Established a team of 6 customer relationship managers & a marketing coordinator • Conceptualised a 3 year strategy that is well on track to achieve its 2020 goals.• Established and developed a corporate partnership with an international law firm delivering their Corporate Social Responsibility Sales & Business Development • Formulated a sales & marketing function• Introduced and managed comprehensive CRM & KPI systems• Identified and created new diverse products that have increased income. • Improved Retention by 10% • Expanded business Development by 11% Marketing • 7% increase in email open rates• 1% increase in click through rates• Successful PPC campaigns• Increase in page views• 10% decrease in bounce rates• 30 second increase in average web page session length • Developed a port folio of printed marketing collateral Impact• Achieved an increase of 15% in participation• Creation of 2 Social Impact Reports

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  GLL

  • United Kingdom
  • Wellness and Fitness Services
  • 700 & Above Employee

  • Regional Community Sports Manager

    • Jul 2014 - Nov 2015

    The role is responsible for co-ordinating sport and community participation strategies, services and KPI’s across the QEOP. Supporting the sport and community workforce to establish pathways of opportunities for individuals and communities to achieve their potential, through using physical activity and sport to tackle cross cutting issues such as health improvement, crime prevention and employment opportunities, forming partnerships with other agencies where appropriate is a key responsibility. Leading on the development of new initiatives and key projects that develop and improve participation. Working closely with other departments to develop the centre programmes ensuring increased usage, participation and revenue.At a glance:• Line manages Community Sport Manager within my partnerships• Sport and community participation plan lead for the QEOP. • Ensures services and products are implemented consistently across the QEOP.• Establish and deliver pathways for a range of community individuals and groups to physical activity and sport. • Work with senior Ops team & Partnership Managers to develop programmes and increase participation in sports and physical activity• Manages a strong relationship with Clients and key stakeholders.Coordinate and drive performance in the following across the QEOP:• Participation: Identify and engage new potential customers, influence venue programmes, promote & implement activities to entice them.• Quality: Audit existing services, ensure quality coaches are delivering the right activities and gain external recognition. Providing an assured quality product for customers.• Partnership: Become a valued partner to and influence internal teams, clients and key stakeholder, achieving shared objectives. Identify new partners to enhance our service.• Reporting and Evaluating – developing and using a range of management information to ensure continuous improvement.

  • Community Sports Manager

    • May 2012 - Jul 2014

    At a Glance:• Implements elements of Sport and community participation plan• Supports the implementation of services and products.• Promotes pathways for a range of community individuals and groups to physical activity and sport. • Works with centre teams to develop programmes and increase participation in sports and physical activity• Works with clients and key stakeholders. Supports the delivery of the following across the City of Westminster and the Royal Borough of Kensington and Chelsea:• Participation: engage new potential customers, influence centre programmes, promote & implement activities to entice them.• Quality: Audit existing services, ensure quality coaches are delivering the right activities and gain external recognition. Providing an assured quality product for customers.• Partnership: Become a valued partner to and influence internal teams, clients and key stakeholder, achieving shared objectives. Identify new partners to enhance our service.• Reporting and Evaluating – developing and using a range of management information to ensure continuous improvement.

  • Regional Sports Officer

    • Oct 2008 - Jul 2012

  • Centre Based Sports Officer

    • Jul 2007 - Oct 2008