Experience

DeepBench

• United States
• Market Research
• 1 - 100 Employee

• Advisor

  • Apr 2023 - Present

  DeepBench, founded at MIT in 2016, helps businesses gain critical insights by sourcing and managing relationships with expert advisors. The firm works with everyone from Fortune 100's & investment funds to consulting firms & design researchers and recruits experts from any industry, role, or geography to help companies make better informed business decisions. DeepBench, founded at MIT in 2016, helps businesses gain critical insights by sourcing and managing relationships with expert advisors. The firm works with everyone from Fortune 100's & investment funds to consulting firms & design researchers and recruits experts from any industry, role, or geography to help companies make better informed business decisions.



Utility Customer Research Consortium

• Board Advisor

  • May 2017 - Present

  Board Advisor for The Utility Customer Research Consortium, comprised of a blue-ribbon panel of senior executives working together to identify opportunities for improvement and innovation in customer service and customer care. UCRC guides the research agenda of the consortium with a particular focus on customer facing issues. The role of the UCRC Board of Advisors is to offer thought leadership focused on short-term tactical and operational challenges, provide guidance on the organization's research agenda and develop a forward strategic vision for the improvement and innovation in customer service and customer engagement. Show less



CORPORATE PERFORMANCE SOLUTIONS, LLC

• President

  • Sep 2009 - Present

  A firm specializing in sustainable performance improvement solutions including executive team alignment, executive coaching, strategy development, leadership development, and execution management. A firm specializing in sustainable performance improvement solutions including executive team alignment, executive coaching, strategy development, leadership development, and execution management.



FirstEnergy

• United States
• Utilities
• 700 & Above Employee

• Vice President

  • Jun 1976 - Jun 2009

  Senior customer service executive and corporate officer responsible for the customer service functions for FirstEnergy Corporation, a diversified energy company whose ten electric utility operating companies comprise one of the nation's largest investor-owned electric systems, based on 6 million customers served. Senior customer service executive and corporate officer responsible for the customer service functions for FirstEnergy Corporation, a diversified energy company whose ten electric utility operating companies comprise one of the nation's largest investor-owned electric systems, based on 6 million customers served.