Bio
Experience
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DeepBench
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Boston, Massachusetts, United States
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Advisor
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Apr 2023 - Present
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Boston, Massachusetts, United States
DeepBench, founded at MIT in 2016, helps businesses gain critical insights by sourcing and managing relationships with expert advisors. The firm works with everyone from Fortune 100's & investment funds to consulting firms & design researchers and recruits experts from any industry, role, or geography to help companies make better informed business decisions.
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Board Advisor
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May 2017 - Present
Board Advisor for The Utility Customer Research Consortium, comprised of a blue-ribbon panel of senior executives working together to identify opportunities for improvement and innovation in customer service and customer care. UCRC guides the research agenda of the consortium with a particular focus on customer facing issues. The role of the UCRC Board of Advisors is to offer thought leadership focused on short-term tactical and operational challenges, provide guidance on the organization's research agenda and develop a forward strategic vision for the improvement and innovation in customer service and customer engagement.
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President
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Sep 2009 - Present
A firm specializing in sustainable performance improvement solutions including executive team alignment, executive coaching, strategy development, leadership development, and execution management.
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Vice President
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Jun 1976 - Jun 2009
Senior customer service executive and corporate officer responsible for the customer service functions for FirstEnergy Corporation, a diversified energy company whose ten electric utility operating companies comprise one of the nation's largest investor-owned electric systems, based on 6 million customers served.
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Education
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Harvard Business School
Program for Management Development -
The University of Akron
Bachelor of Science (BS), Civil Engineering -
The University of Akron
Master of Business Administration (MBA), Finance, General
Suggested Services
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