Experience

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  Utah Community Credit Union (UCCU)

  • United States
  • Banking
  • 300 - 400 Employee

  • Senior Internal Auditor

    • Jun 2022 - Present

  • REPOSSESSED PROPERTY AND FCRA COORDINATOR

    • Dec 2018 - Aug 2022

  • Collections Manager

    • Aug 2013 - Dec 2018

    Manage the operations of the Collections department at Utah Community Credit Union. Duties include: personnel management, recovery and liquidation of assets, monitor and train staff on duties and compliance with internal policies and procedures, customer service, account review and analysis, customer dispute resolution, coordination of all collection efforts with attorneys and third party collection agencies, report generation & analysis. Assist

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  Security Service Federal CU

  • Supervisor - Utah Asset Recovery team

    • Feb 2011 - Aug 2013

    Manage the operations of the Utah Asset Recovery Team (Collections). Duties include: personnel management, recovery and liquidation of assets, monitor and train staff on duties and compliance with internal policies and procedures, customer service, account review and analysis, customer dispute resolution, coordination of all collection efforts with attorneys and third party collection agencies, report generation & analysis. Assist Security Service Federal Credit Union integration team with conversion of Beehive Federal Credit Union and Family First Federal Credit Union accounts to the Security Service systems.

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  Family First Federal Credit Union

  • American Fork, Utah

  • Supervisor - Loan Adjustment Department

    • May 2009 - Feb 2011
    • American Fork, Utah

    Manage the operations of the Loan Adjustment (Collections) department, including the operations of a retail auto sales lot. Duties included: personnel management, recovery and liquidation of assets, creation of and compliance with internal policies and procedures, customer service, account review and analysis, customer dispute resolution.Coordinating collection efforts with attorneys and third party collection agencies, report generation & analysis and departmental cost/benefits analysis.

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  Nebo Credit Union

  • Spanish Fork/Payson Utah

  • Branch Manager/Loan Officer/Collection Supervisor/Loan Auditor

    • Feb 1999 - Mar 2009
    • Spanish Fork/Payson Utah

    Loan quality control auditor, May 2008 to March 31, 2009Review, analyze and report on new loans and new accounts, Monitor new loans and accounts for completeness, as well as regulatory and internal policy complianceManager - Loan Operations Center & Collections January 2007 – May 2008Created and managed centralized loan operations center.Areas of oversight included collections, title and insurance tracking, document & record retention and scanningBranch Manager/Collection Supervisor, Fall 2000 - January 2007Managed Payson Branch office in addition to Supervising Collection duties and responsibilities.Loan Officer, February 1999 - Fall 2000Review and decision consumer loan applications using sound judgment and adhering to internal policies, as well as customer service and account maintenance

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  Zions First National Bank

  • Salt lake City, Utah

  • Loan Officer/Customer Service Representative/Collection Supervisor

    • Dec 1989 - Feb 1999
    • Salt lake City, Utah

    Loan Officer, 1995 - 1999Review and decision consumer loan applications using sound judgment and internal policies.Loan Interviewer/Customer Service Representative, August 1993 - 1995Review and decision consumer loan applications using sound judgment and adhering to internal policies as well as customer service and account maintenanceCollection Supervisor/Loan Adjustor, December 1989 - August 1993Supervise the collection efforts of loan adjustor's/collector's covering multi-state region