Experience

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  Catalant Technologies

  • Batavia, NY -- Contracted to HP Hood, LLC

  • Technical Writer at HP Hood LLC

    • Mar 2019 - Aug 2019
    • Batavia, NY -- Contracted to HP Hood, LLC

    • Technical Writer assigned to large milk product manufacturer.• Developed work instructions and SOP documents for beverage production line procedures.• Worked with subject-matter experts to develop written training documentation.• Made video and photographic documentation used to develop training documentation.

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  Novatek Communications, Inc.

  • Rochester, NY -- Contracted to Big Heart Pet Brands, San Francisco, CA

  • Technical Writer

    • Jan 2017 - Jul 2017
    • Rochester, NY -- Contracted to Big Heart Pet Brands, San Francisco, CA

    • Successfully completed technical writing assignment for California pet food process laboratory.• Developed task analysis and work instructions to set up, operate, and clean industrial machines where no previous documentation existed.• Worked with subject-matter experts to develop new documentation, taking photographs and studying video to develop step-by-step documentation to help train new employees.• Worked with a small team, coordinated efforts and provided backup as needed.

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  Novatek Communications, Inc.

  • Rochester, NY--Contracted to Ortho Clinical Diagnostics, Rochester, NY

  • Technical Writer

    • Jul 2015 - Nov 2016
    • Rochester, NY--Contracted to Ortho Clinical Diagnostics, Rochester, NY

    • Successfully completed technical writing assignment following FDA compliance regulations with large medical device manufacturer.• Experienced in development of technical publications, service modifications, customer manuals, and technical bulletins using FrameMaker, Word, and Adobe.• Worked with subject-matter experts to develop new service and customer documentation from startup to product launch.• Coordinated language translations for publications in development.• Coordinated efforts with others on the team and provided backup as needed.

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  Thomson Reuters

  • Rochester, NY

  • Publishing Specialist

    • 1992 - Jun 2011
    • Rochester, NY

    • Edited and coded manuscript using Phoenix, SGML, XML, HTML, and Microsoft Word.• Maintained procedural documentation for team use.• Reviewed work of overseas trainees, providing training assistance in all phases of development.• Received company award for sharing knowledge and providing direction and feedback to overseas colleagues. • Served on special task force assisting other workgroups in delivery checks. Recognized for preventing costly errors from getting into print.• Wrote many feature articles for the company newspaper.• Developed within the company from Proofreader, Graphics Coder, Manuscript Editor, Senior Manuscript Editor, to Publishing Specialist.

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  Lithochrome Corporation

  • Rochester, NY

  • Sales/Sales Service Representative

    • 1988 - 1991
    • Rochester, NY

    • Provided sales and customer service to advertising agencies and printers for electronic image assembly supplier.• Developed new accounts.

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  Winterkorn Lillis Inc.

  • Rochester, NY

  • Advertising Account Executive

    • 1987 - 1988
    • Rochester, NY

    • Agency liaison for full service business to business advertising agency. • Researched markets and client competition.

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  Saatchi & Saatchi / Computer Marketing Services, Inc

  • Rochester, NY

  • New Business Development Planner

    • 1986 - 1987
    • Rochester, NY

    • Worked closely with CEO to coordinate proposals and support materials for new business solicitation.• Assisted public relations department with news releases.

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  Canada-Dry Rochester Bottling Corp.

  • Rochester, NY

  • Filler Operator/Machine Operator

    • 1981 - 1985
    • Rochester, NY

    • Operated and maintained bottle and can fillers. Also operated uncasers, labelers, and packers. • Thorough knowledge of beverage production line procedures, and machines.• Adept at working with all personnel in a production line environment.• Performed many other tasks as necessary, such as calling breaks and assisting maintenance during stoppages.• Worked on special maintenance projects.